Paul McLean

A conscientious, punctual and hardworking person equally capable of working alone with the minimum of supervision or as part of a team. A very adaptable team member with a focused determination to complete tasks in a timely manner, who always takes ownership and responsibility of situations. Very flexible approaches to duties and the ability to work well under pressure in fast paced environments. I am open to new opportunities where my competencies can be used and developed further.

Telephonist / Operator - Network Private Hire

(2014-01 - 2017-12)

• Answering incoming calls from the public.
• Take bookings from customers in an efficient, accurate, friendly and timely manner.
• Bookings passed to the drivers accurately and without any delay.
• Communicate frequently between drivers.
• Complaint handling and escalation procedure.
• Providing Excellent Customer Service, dealing with clients & colleagues in a professional and courteous manner.

Catering Assistant - Topstaff Glasgow

(2013-01 - 2014-12)

• Performing basic food preparation tasks, which include washing, peeling, and cutting fruit and vegetables, seasoning and slicing meats, and preparing sauces and salads.
• Setting up dining and buffet areas as per the catering manager's instructions.
• Ensuring all tableware and chafing dishes are properly cleaned and sanitised before each catering event.
• Loading and unloading food, tableware, and catering supplies onto and off catering vehicles.
• Appropriately storing clean chafing dishes, tableware, platters, and equipment after each catering event.
• Cleaning kitchen appliances, work surfaces, bar and tables.
• Answering guests' catering-related questions during events and addressing all complaints.
• Assisting in all duties related to customer.

Football Coach (Volunteer) - Glasgow Boys F.C.

(2017-01 - 2017-12)

• Plan, prepare and deliver coaching sessions in the youth development phase in tandem with the Club philosophy and coaching syllabus.
• Organise Academy players' logistics for all training sessions, fixtures, tournaments and Academy events.
• Be responsible for maintenance of training / match balls, bibs, cones and all other relevant equipment as required by the Academy.
• Construct and deliver individual player progress reviews with players and any other relevant coaching staff. Assist in the decision-making process regarding the permanent registration of Academy triallists and the retention of players currently at the Club.
• Multi-disciplinary communication between staff, players and parents to ensure optimal well-being and development of all youth development phase players.
• Maintain honesty and integrity at all times when working with young players at the Club.
• Be presentable, smart and personable at all times when representing the Club.
• Undertake all reasonable tasks assigned by the Academy & Player Development Manager, Academy Head of Coaching or Youth Development Phase Lead Coach.

Volunteer - Tomorrow's people

(2017-01 - 2017-12)

• Participated in 11 week personal and social development initiative.
• Carried out various projects within the local community including paining and decoration in community centres.
• Learned many transferable skills developed over the course.
• On tills – dealing with cash transactions.
• Supported and contributed to the wider aspirations of the company.
• Through initiative attended Glasgow Clyde College where I obtained an SVQ qualification.
• Assisted staff with running of the college café.

Volunteer Shop Assistant - Sense Scotland

(2013-01 - 2014-12)

• Cash Handling
• Stock handling and sorting
• Clean and tidy store

SVQ qualification - Glasgow Clyde College (2017-01 - 2017-12)