Retail Assistant at Gems (2022-04 – 2023-06)
Held responsibility in managing the store during absence of managers. Managers have noted their appreciation for my professionalism.
- Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays
- Resolved customer complaints promptly, escalating larger operational concerns to management
- Promoted special offers and loyalty programmes with upselling skills
- Created a welcoming environment by greeting customers in line with best store practices
- Organised and opened new merchandise boxes and stocked floor racks and shelves with latest items
- Handle work using your own initiative and processed product returns to maximise customer satisfaction
Catering Waitress at The Grand Venue Banqueting Hall (2022-06 – 2022-11)
Reliable in delivering quality food and beverage service to over 200 guests per shift.
- Reliable in delivering quality food and beverage service to over 200 guests per shift
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude
- Speed was crucial during peak times hence delivering friendly and fast service to process high-volume food and drink orders
- Being transparent had made a difference at this workplace, allowing colleagues to feel comfortable and grow as a team, this led to a new feedback system allowing workers to be open and honest about their work
- Anticipated and addressed guests' service needs, whilst problem-solving any issues or complaints made
- Physical endurance is demonstrated by being able to stay on foot for long periods of time and carrying multiple plates of food and beverages to guests
- Dedicated team player, successfully managed restaurant during times of high-pressure, while maintaining presentation and customer satisfaction
- Stocked and maintained silverware, linens and condiments in an organised fashion
- Accurate in demonstrating knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference
- Demonstrate excellent time management by responding to timeframes with ease
Front of House Team Member at Shimlas (2021-09 – 2022-04)
Front of house operations and customer service in restaurant setting.
- Greeted new customers, developing rapport whilst remaining professional at all times
- Physical endurance is demonstrated by being able to stay on foot for long periods of time and carrying multiple plates of food and beverages to guests
- Dedicated team player, successfully managed restaurant during times of high-pressure, while maintaining presentation and customer satisfaction
- Stocked and maintained silverware, linens and condiments in an organised fashion
- Accurate in demonstrating knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference
- Demonstrate excellent time management by responding to timeframes with ease
Volunteer Retail Assistant at YMCA Charity (2020-10 – 2020-10)
Supervisor appreciates my enthusiasm for the job and notes my compassion to be a strength.
- Solving problems and handled complex customer complaints in a calm and friendly manner, providing appropriate solutions to maintain customer satisfaction
- Refurbished and restored old items using various restoration techniques to upsell products
- Good communication encouraged customer loyalty by building positive rapport with regular customers
- Accurate in processing donated stock, including sorting, steaming and pricing of items
- Maintained excellent team relationships by helping others during complicated situations and heavy lifting tasks
