Madiha Khatun

Confident, young professional with a passion for learning and development. Eager to leverage training in the retail and sales industries to support the growth and success of a high-performing organisation. Strong back record of setting effective goals and motivating teams to achieve those objectives. Committed to continuous improvement and expansion, and driving team success.

Retail Assistant at Gems (2022-04 – 2023-06)

Held responsibility in managing the store during absence of managers. Managers have noted their appreciation for my professionalism.

• Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays
• Resolved customer complaints promptly, escalating larger operational concerns to management
• Promoted special offers and loyalty programmes with upselling skills
• Created a welcoming environment by greeting customers in line with best store practices
• Organised and opened new merchandise boxes and stocked floor racks and shelves with latest items
• Handle work using your own initiative and processed product returns to maximise customer satisfaction

Catering Waitress at The Grand Venue Banqueting Hall (2022-06 – 2022-11)

Reliable in delivering quality food and beverage service to over 200 guests per shift.

• Reliable in delivering quality food and beverage service to over 200 guests per shift
• Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude
• Speed was crucial during peak times hence delivering friendly and fast service to process high-volume food and drink orders
• Being transparent had made a difference at this workplace, allowing colleagues to feel comfortable and grow as a team, this led to a new feedback system allowing workers to be open and honest about their work
• Anticipated and addressed guests' service needs, whilst problem-solving any issues or complaints made
• Physical endurance is demonstrated by being able to stay on foot for long periods of time and carrying multiple plates of food and beverages to guests
• Dedicated team player, successfully managed restaurant during times of high-pressure, while maintaining presentation and customer satisfaction
• Stocked and maintained silverware, linens and condiments in an organised fashion
• Accurate in demonstrating knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference
• Demonstrate excellent time management by responding to timeframes with ease

Front of House Team Member at Shimlas (2021-09 – 2022-04)

Front of house operations and customer service in restaurant setting.

• Greeted new customers, developing rapport whilst remaining professional at all times
• Physical endurance is demonstrated by being able to stay on foot for long periods of time and carrying multiple plates of food and beverages to guests
• Dedicated team player, successfully managed restaurant during times of high-pressure, while maintaining presentation and customer satisfaction
• Stocked and maintained silverware, linens and condiments in an organised fashion
• Accurate in demonstrating knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference
• Demonstrate excellent time management by responding to timeframes with ease

Volunteer Retail Assistant at YMCA Charity (2020-10 – 2020-10)

Supervisor appreciates my enthusiasm for the job and notes my compassion to be a strength.

• Solving problems and handled complex customer complaints in a calm and friendly manner, providing appropriate solutions to maintain customer satisfaction
• Refurbished and restored old items using various restoration techniques to upsell products
• Good communication encouraged customer loyalty by building positive rapport with regular customers
• Accurate in processing donated stock, including sorting, steaming and pricing of items
• Maintained excellent team relationships by helping others during complicated situations and heavy lifting tasks

GCSEs – The Hathershaw College (2021)

A-Levels in Law – Oldham Sixth Form College (2021-09 – 2023-06)

Undergraduate Degree in Criminology & Sociology – Manchester Metropolitan University (2026)