Hotel Receptionist - Hotel Flora - Lodz, Poland
(2011-01 - 2013-12)
- Welcomed and greeted guests.
- Handled incoming calls and directed them appropriately.
- Informed guests about hotel rates and services.
- Made and confirmed reservations, ensuring a smooth check-in process.
- Managed guest check-ins and check-outs.
- Monitored hotel visitors and posted room charges.
- Addressed customer complaints with a positive attitude.
Team Member/Assistant Manager - Pod Food - London
(2016-09 - 2017-08)
Promoted to Assistant Manager during this time.
- Delivered quick and friendly food and drink service.
- Prepared coffee and espresso drinks efficiently.
- Learned tasks quickly to improve team performance.
General Manager - Pod Food - London
(2017-09 - 2019-07)
- Managed daily cafe operations and led a team of 15 staff members.
- Created weekly staff schedules to ensure adequate coverage.
- Oversaw a cafe generating £19,000 in weekly sales.
- Focused on building customer loyalty through excellent service.
- Resolved customer inquiries and handled complaints effectively.
General Assistant (Maternity Cover) - Vacherin - London
(2019-08 - 2020-03)
- Provided exceptional customer service.
- Handled customer disputes calmly and professionally.
- Maintained composure during busy periods and special events.
- Followed safety and sanitation guidelines diligently.
Assistant Manager - Gail's Bakery - London
(2020-10 - 2021-09)
- Supervised daily operations of a busy bakery with £28,000+ in weekly sales.
- Assigned tasks to staff and ensured compliance with food safety standards.
- Monitored stock levels and assisted the General Manager with operations.
Floor Manager - TGI Fridays - London
(2021-10 - 2022-09)
- Managed floor operations in a high-volume 400 cover restaurant.
- Ensured excellent customer satisfaction through effective service management.
- Trained and supervised staff to maintain high service standards.
- Coordinated with kitchen and bar teams for smooth service.
- Handled customer complaints promptly and professionally.
- Managed cash registers and created schedules for ~15 Service Assistants.
Assistant General Manager - Mosaic Pub & Dining, The Burlington Arms - London
(2022-10 - 2024-06)
- Led daily operations, ensuring a welcoming atmosphere.
- Engaged with customers to enhance their experience and addressed any concerns.
- Developed events and promotions to boost sales.
- Managed recruitment and training of staff to support team growth.
- Monitored financial performance and ensured compliance with health and safety regulations.
- Managed stock, doing orders, maintaining par levels and monitoring stock loss.
Deputy Manager - Young's Pubs, The Windmill, Morpeth Arms
(2024-09)
- Monitored stock levels and ordered beer, wine and spirits as needed.
- Collaborated with the General Manager on marketing strategies and organized events.
- Handled cash operations, processed deliveries, and ensured profit targets were met.
- Engaged with customers to gather feedback and create a vibrant atmosphere.
- Resolved customer issues to turn negative experiences into positive ones.
