Magdy Atia

Seasoned Senior Design Engineer with over 23 years of experience in the telecoms industry, seeking a position in an organization that fosters inspiration and encouragement as core values, aiming to bring out the best in individuals every day. I am eager to apply my expertise in design, implementation, and troubleshooting skills in VOIP, SIP, Collaboration, and debugging applications to enhance end user experiences and enable the effective utilization of cutting-edge technology.

Integration:

Proficient in integrating various platforms, including Microsoft Skype for Business, Microsoft Teams Direct Routing, Microsoft Operator Connect, Anywhere 365, Zoom, EngHouse attendant consoles, virtual meeting rooms, Unigy IPC, and SIP carrier Webex.

Microsoft Teams:

• Experienced in Microsoft Teams administration, configuration, and troubleshooting.
• Skilled in Microsoft Teams Direct Routing, including Media Bypass and Microsoft Operator Connect.
• Familiarity with Microsoft Calling Plans.

• Expertise in Audio Codes Mediant SBC (VE, SE) and Routing Manager (ARM).
• Proficient with Audio Codes One Voice Operation Centre (OVOC) and Media Pack 11x, 12x series.
• Knowledge of Audio Codes M800 hybrid (SBC+Gateway) and Audio Codes 1000 SBC and Hybrid.

• Proficient in Ribbon 5K and Ribbon Edge 1K, 2K.
• Familiarity with Ribbon Policy Server (PSX).

• Expertise in Oracle Session Border Controllers 4600, 6300, 6500, Oracle Session Delivery Manager (SDM), and Oracle Enterprise Operation Monitor (EOM).

• Proficient in Nice Call Recording and Redbox Call Recording.

• Skilled in Avaya Aura System Manager, Avaya Aura Session Manager, and Avaya Aura System Platform.
• Familiarity with Avaya Aura AES, Avaya Breeze, Avaya Aura Communication Manager, and Avaya Agile Communication Environment (ACE).
• Knowledge of Avaya Media Server, Avaya Aura File Server, and Avaya Aura Utility Server.
• Experience with Avaya Aura Session Border Controller (Sipera).

Faculty of Engineering - 10th of Ramadan City, Egypt 

Bachelor of Science (BSc), Communication and electronic engineering, 1996 - 2002

The English School - Cairo, Egypt 

General Certificate of Secondary Education, Physics, chemistry, Calculus, Statics, Dynamics, 1993 - 1996

Courses

2022 Microsoft 365 Certified TEAMS Support Engineer Specialty (MS-740)

2022 Microsoft 365 Certified TEAMS Voice Engineer Expert (MS – 720)

2022 Microsoft 365 Certified TEAMS Administrator Associate (MS-700)

2021 Activate Microsoft Teams Phone System, Direct Routing and calling plans

2021 Managing Microsoft teams MS-700T00-A

2017 Oracle SBC Configuration and Administration ED1 PRV

2017 Oracle SBC troubleshooting ED 2 PRV

2014 Avaya Aura Communication Manager Messaging 6.0.x Implementation.

2014 Avaya Aura Communication Manager Administration.

2013 Session Manager Implementation, Administration,

Maintenance & Troubleshooting 6.2 Training Course.

2013 Avaya Aura System Manager Administration Training Course.

2013 What's New with Communication server 1000 Rel 7.6.

2013 Configure Avaya CS1K for Avaya Aura Contact Centre Training Course.

2013 Avaya Aura Session Boarder Controller Enterprise (SCBE) Implementation and Maintenance Training Course.

2012 Avaya Aura Contact Centre Installation and Commissioning.

1. DS2000 System Manager Training Course.
2. Interconnecting Cisco Network Devices-part 1&2 (CCNA).

Certifications:

• Microsoft 365 Certified TEAMS Support Engineer Specialty (MS-740)
• Microsoft 365 Certified TEAMS Voice Engineer Expert (MS-720)
• Microsoft 365 Certified TEAMS Administrator Associate (MS-700)
• Oracle Session Boarder Controller troubleshooting ED2 PRV.
• Oracle Session Boarder controller configuration and administration ED1 PRV.
• ACIS 6002 Avaya Aura Communication Manager and CM Messaging Embedded (R6.x).

• ACSS 3102 Avaya Aura Session Manager and System Manager Implementation and Maintenance.

• ACSS 7004 Avaya Communication Server 1000 For Avaya Aura Maintenance.

• ACIS 7003 Avaya Communication Server 1000 for Avaya Aura Implementation.

• ACSS Avaya Session Boarder Controller Enterprise Implementation and Maintenance.

• ACIS 6202 Avaya Aura Contact Centre implementation.

• 3200eu Implementing the Shoretel IP system Rel 13 Recertification.

• 3200e Exam, Implementing the Shoretel IP system Certification.