Mahdi Nikooei
Motivated and customer-focused aviation graduate with a Diploma in Cabin Crew & Airport Operations
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About
Motivated and customer-focused aviation graduate with a Diploma in Cabin Crew & Airport Operations from Edinburgh College. Experienced in fast-paced hospitality and customer service environments, with strong communication, teamwork, and leadership skills. Passionate about building a career in aviation, airport operations, and passenger services. Quick learner with the ability to remain calm under pressure while delivering excellent customer experiences.
Experience
Italian Style Chef, Counter Staff & Supervisor - Melt Takeaway
(2024-02 - 2025-08)
- Supervised daily operations and supported team performance in a busy hospitality environment.
- Delivered high-quality customer service and resolved customer issues professionally.
- Handled cash transactions and maintained excellent communication with customers and staff.
Chef & Customer Service Assistant - Fountain Park Fry
(2023-07 - 2024-02)
- Worked efficiently under pressure during peak service hours.
- Provided friendly customer support and maintained hygiene and safety standards.
Chef, Barista & Supervisor - Pizzetta & Café Republic, Lancaster University
(2022-07 - 2023-04)
- Managed customer orders and supervised staff during busy shifts.
- Prepared beverages and food while ensuring excellent service quality.
Education
NQ Cabin Crew & Airport Operations - Aviation - Edinburgh College (2026-01)
ESOL English - English Language - Lancaster College (2022-09 - 2023-03)
BSc - Architecture - Azad University of Mashhad (2014 - 2019)
