Maia Mcgourlay

Crew Member

Talent

BirminghamMember since September 23, 2026

Customer service and communicationTeamwork and collaborationTime management and punctualityAdaptability and quick learningWorking effectively under pressureOrganisation and attention to detailFriendly and approachable mannerReliability and strong work ethic

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Customer service and communicationTeamwork and collaborationTime management and punctualityAdaptability and quick learningWorking effectively under pressure

About

I am a hardworking, approachable and adaptable individual with over three years of experience in fast-paced hospitality environments. Experienced in working as part of a team, communicating effectively with colleagues and providing a positive customer experience. Confident handling busy environments, managing time effectively and adapting quickly to new situations.

Currently studying Photography at Birmingham City University and seeking a retail opportunity where I can apply my customer service skills, enthusiasm and strong work ethic while developing new skills.

Experience

Crew Member at McDonald's

Worked in a fast-paced, customer-focused environment.

Developed strong teamwork and communication skills while working alongside colleagues.
Managed multiple tasks efficiently during busy periods.
Maintained a professional and friendly approach when serving customers.
Adapted to changing demands while supporting the smooth running of daily operations.

Waiting Staff at Local Café

Assisted with day-to-day café operations and customer service.

Helped create a welcoming environment for customers.
Worked collaboratively with colleagues to ensure efficient service.
Developed strong interpersonal skills and the ability to work under pressure.

Paper Round at Newspaper Delivery

Completed early-morning newspaper deliveries reliably and on time.

Demonstrated independence, commitment and good time management.
Managed responsibilities consistently while working independently.

Summer Camp Worker at Summer Camp

2 months working at summer camp, followed by 3 weeks of solo travel. Challenged myself to work and live independently in a new country.

Developed confidence, adaptability and communication skills through working in an unfamiliar environment.
Demonstrated initiative, independence and problem-solving during three weeks of solo travel.
Built confidence in meeting new people, navigating unfamiliar situations and adapting to different environments.