Maida Rai

Enthusiastic and reliable individual with strong customer service skills gained through volunteering at the British Heart Foundation and a local hospital. Adaptable and quick to learn in fast-paced environments, with excellent communication and teamwork abilities. Passionate about delivering friendly service and maintaining a positive, professional approach in all interactions.

Sales Assistant at Monsoon (2025-11 – Present)

• Provide excellent customer service in a fast-paced retail environment.
• Manage stock replenishment, visual merchandising, and daily store operations.
• Support the team in meeting sales targets and enhancing customer satisfaction.

Private Tutor – Mathematics, English & Science at Private Tutor (2024 – Present)

• Welcomed and supported students in their learning goals.
• Delivered tailored lessons and helped with challenging topics.
• Assisted students with non-classroom prep and study skills.
• Maintained high standards of clear and effective communication.

Volunteer Sales Assistant at British Heart Foundation (2023-01 – Present)

• Greet and help customers with purchases.
• Operate the till and handle cash/card payments.
• Organise and price stock on the shop floor.
• Keep the store clean and tidy.

Volunteer Ward Assistant at NHS Hospital (2022 – 2023)

• Welcomed and supported patients.
• Served refreshments and helped with small tasks.
• Assisted staff with non-clinical duties.
• Maintained hygiene and safety standards.

Work Experience at The Row Dental (2025-06 – 2025-06)

• Shadowed an endodontist and orthodontist, observing complex dental treatments.
• Learned about patient communication and the importance of manual precision in dental procedures.
• Gained awareness of social stigma around dentistry from personal observations and discussions.

Volunteer / Work Experience at Care Home

• Assisted residents with daily activities, fostering patience, empathy, and active listening skills.
• Communicated with staff efficiently to do tasks to the highest standard.
• Communicated effectively with individuals of varying needs, including those with dementia and mobility challenges.
• Supported staff in creating a safe, clean, and welcoming environment.
• Observed the importance of dignity, compassion, and clear communication in not only healthcare settings, but in everyday life.

Volunteering & Skills at Duke of Edinburgh Award (2021 – 2022)

• Took part in community service projects.
• Worked in a team during expeditions.
• Built time management and problem-solving skills.

HIGHER ENGLISH in English – ST MARGARETS ACADEMY (2020 – 2026)

HIGHER MATHS in Mathematics – ST MARGARETS ACADEMY (2020 – 2026)