Maila Fernandes
Highly organised and proactive professional with over three years of experience in operations coordination, customer service, and team support
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About
Highly organised and proactive professional with over three years of experience in operations coordination, customer service, and team support within fast-paced environments. Proven ability to manage multiple priorities, coordinate schedules, handle correspondence, maintain accurate records, and liaise effectively with stakeholders at all levels. Strong administrative, communication, and problem-solving skills, with a track record of progressing into leadership positions through reliability, professionalism, and attention to detail.
Experience
Duty Manager - Premier Inn – Wembley Park - Wembley Park
(2026-01)
- Coordinated daily operational activities and team schedules.
- Maintained operational records and completed administrative documentation.
- Managed customer correspondence and resolved issues professionally.
- Liaised with multiple departments to ensure efficient completion of tasks.
- Produced reports and communicated updates to management.
Front of House Team Leader / Appointed Person - Premier Inn – Wembley Park Station - Wembley Park Station
(2025-06 - 2026-01)
- Supported hotel operations during high-volume periods.
- Assisted team members and responded to guest requests.
- Performed Fire Marshal responsibilities.
Receptionist / Front of House - Premier Inn – Old Street - Old Street
(2023-02 - 2025-06)
- Managed reservations, arrivals, departures, and guest enquiries.
- Delivered professional guest service and resolved concerns effectively.
- Recognised with multiple Employee of the Month awards.
Education
Diploma - Travel & Tourism Level 3 - West Thames College
GCSE Equivalent - West Thames College
