Maila Fernandes

Highly organised and proactive professional with over three years of experience in operations coordination, customer service, and team support within fast-paced environments. Proven ability to manage multiple priorities, coordinate schedules, handle correspondence, maintain accurate records, and liaise effectively with stakeholders at all levels. Strong administrative, communication, and problem-solving skills, with a track record of progressing into leadership positions through reliability, professionalism, and attention to detail.

Duty Manager - Premier Inn – Wembley Park - Wembley Park

(2026-01)

• Coordinated daily operational activities and team schedules.
• Maintained operational records and completed administrative documentation.
• Managed customer correspondence and resolved issues professionally.
• Liaised with multiple departments to ensure efficient completion of tasks.
• Produced reports and communicated updates to management.

Front of House Team Leader / Appointed Person - Premier Inn – Wembley Park Station - Wembley Park Station

(2025-06 - 2026-01)

• Supported hotel operations during high-volume periods.
• Assisted team members and responded to guest requests.
• Performed Fire Marshal responsibilities.

Receptionist / Front of House - Premier Inn – Old Street - Old Street

(2023-02 - 2025-06)

• Managed reservations, arrivals, departures, and guest enquiries.
• Delivered professional guest service and resolved concerns effectively.
• Recognised with multiple Employee of the Month awards.

Diploma - Travel & Tourism Level 3 - West Thames College

GCSE Equivalent - West Thames College