Manpreet Kaur

Customer-focused professional with 2 years of experience in sales and 1 year of experience in administrative, financial, and operational support across banking, post office and retail environments. Experienced as a first point of contact for customers, handling and solving enquiries, and delivering information, along with, handling calls and appointments in high-volume environment. Strong ability to build positive customer relationships, manage confidential records, and cash handling over £25000 a day while supporting smooth day-to-day operations with no variance.

Skilled in communication, problem-solving, and tech-savvy, along with, using Microsoft Office to maintain accurate documentation, and reporting while ensuring compliance and service excellence.

Office assistant and clerk - Banking Hub, Otley - Otley

(2025-07)

• Act as the primary customer contact point in a regulated postal banking environment, handling face to-face customer enquiries, financial transactions, and service requests with professionalism by liaising with internal teams, and ensuring timely and effective resolution.
• Process daily high-value banking transactions exceeding £25,000 a day, including withdrawals, deposits, cheques and bill payments, maintaining 100% accuracy with zero end-of-day variance.
• Produce and manage, (daily, weekly and monthly) operational and administrative data reports using digital systems to support service monitoring, operational performance, and management decision-making, ensuring compliance with data protection and regulatory standards.
• Handled calls and booked appointments for visitors, engineers, and administrative authorities, and prior-verification for access, along with, provided required information for routine checks.
• Provided training to over 3 new staff members, reinforcing customer service standards, compliance procedures, and day-to-day operation, and supported onboarding based on trainee check list.

Sales admin - Go local shop & post office, Shadwell - Shadwell

(2025-03 - 2025-06)

• Managed enquiries, parcel transactions, and service-related issues in a fast-paced retail and postal environment while maintaining accurate records and timely dispatch.
• Processed high volumes of postal transactions and parcels, and ensuring the right service based on risk identification and customer's requirements through interpersonal skills.
• Handled cash transactions over £10000 per day, in GBP, along with, foreign currency by providing the accurate current exchange rate, with no variance.
• Processed weekly deliveries of over 200 products in inventory, verifying invoices and safely stocking back storage and shop floor compliance with Health and Safety guidelines.
• Handled customer payments, reservations, and product requests while ensuring a consistently positive customer experience.
• Ensured compliance with Health & Safety procedures and operational policies while independently managing daily shop operations.

Sales and Operation associate - One Stop, Shadwell - Shadwell

(2025-03 - 2025-06)

• Directed a 3-person team through daily operations, including opening/closing procedures and weekly routines - inventory replenishment and back-stock management.
• Proficient in processing and verifying incoming deliveries against purchased order invoices, highlighted discrepancies and organizing stock in stockroom, along with, on shelves.
• Improved inventory levels by 15% by preparing upcoming ordering notes through analysing customer-purchasing patterns, customer-interaction into insights and identifying top-sellers.
• Supported sales-revenue performance by managing Point of Sale operations efficiently, along with, minimizing the retail shrinkage by 10% through inventory management and stock audit.
• Executed planograms and visual merchandising guidelines, resulting in 5% sales increment through well-presented and appealing shelves to the customers.

Tesco Colleague - Tesco, Belfast - Belfast

(2024-05 - 2025-02)

• Maintained shop floor standards by replenishing shelves and promotional displays, ensuring accurate, organised, and visually compliant product placement in line with company guidelines.
• Managed pricing compliance by implementing weekly price updates, replacing and securely disposing of outdated labels, and using handheld systems to audit and verifying accurate pricing across products.
• Supported promotional and seasonal activity by executing product re-merchandising and point-of-sale displays based on provided planogram brochure, ensuring accuracy and high visibility of marketing materials.
• Ensured compliance with stock control and waste procedures by monitoring product dates, processing reductions for short-dated items, and accurately recording and segregating waste using digital systems in line with company and safety regulations.

Master of Science - Marketing - Ulster University, Belfast (2025)

Bachelor - Commerce - Punjabi University, Patiala, India (2022)

A-Levels - Commerce - Arya Senior secondary School, Nabha, India (2019)