Majid Hassan

I wish to express my interest in the current vacancy. Currently passed my Comptia Cysa+ certification exam. My personal qualities include excellent customer service, objectivity, professional service, multi-tasking, people-person and high standards of communication.

I have always had good communication skills and they have improved over time, especially throughout my experience working as IT Service desk analyst in EPUT. I commit myself fully to following the required standards and use appropriate procedures, tools, and applications and perform well in all situations. I have good knowledge about tools such as Lansweeper, Sophos and Active Directory, which will help be to do my job as Cyber Security Engineer efficiently.

I strongly believe that my problem-solving skills are my strengths. I have always handled any problem by breaking it down, taking a logical approach, understanding things quickly, and responding rather than reacting to the situation. I have also been successful using this approach in regards to customer services.

Throughout my work experience, I have been good at prioritizing and balancing my workload so that I am constantly able to meet the daily SLA. Through the ITIL knowledge I learned to prioritize the core goals of both problem management and incident management. I strongly believe that this role will provide me the opportunity to implement my knowledge and enhance my experience.

• Provide IT Support to NHS - EPUT staff
• Answering calls and troubleshooting IT issues
• Diagnose issues and determine effective solutions
• Log, prioritise, and track all incidents and service requests using a ticketing system
• Troubleshoot hardware, software, and network problems, providing solutions or escalating to higher-level support if necessary
• Active Directory – unlocking user accounts, resetting passwords, searching users. Enabling and disabling accounts and devices
• Offer support through various channels, including phone, email, chat, or remote desktop tools
• Provide training to end-users on IT systems, tools, and best practices.
• Work closely with other IT team members to address complex issues and implement new technologies

EDUCATION

2024 CompTIA

CompTIA Cybersecurity Analyst+ CySA+ CS0-003

2022 CompTIA

CompTIA A+ 220-1001 & 220-1002

2009 Cisco

Cisco Certified Network Associate Routing and Switching (CCNA)

2010 – 2011 London Metropolitan University

MSc Computer Networking Engineering (Grade: Merit)

2004 – 2005 University of East London

MSc Computer Systems Engineering (Grade: Merit)

2000 – 2004 Visveswaraya Technological University, India

BEng Computer Science (Grade: Distinction)