Majorette Murphy

I am a dedicated and detail-oriented Receptionist/Administrator with over 10 years of experience in front-office management and administrative support. My strengths lie in creating a welcoming environment and delivering exceptional customer service, ensuring that every visitor feels valued. I am proficient in multitasking, managing schedules, and handling enquiries efficiently while maintaining an organized and smooth-running front office.

I am skilled in managing sensitive information with the utmost discretion and thrive under pressure, demonstrating professionalism and a positive attitude. I am eager to bring my expertise to a dynamic team, contributing to its success and operational excellence.

Receptionist & Admin at Uxbridge Probation (2025-10 – 2026-06)

• Manage front-of-house reception at Uxbridge Probation Service, checking in offenders attending appointments and liaising with the Probation and Court teams to notify them when their clients have arrived.
• Process safeguarding checks, police checks, and maintain accurate records using Microsoft Word and Excel, ensuring case information is kept up to date across the team.
• Regularly manage face-to-face interactions with individuals who are at times agitated, anxious, or volatile, maintaining composure and professionalism throughout with minimal incidents.

Meet & Greet Officer (Temporary) at Home Office (2025-01 – 2025-07)

• Communicating with applicants to ensure they are booked in for their interview, providing details such as the date, time, and location.
• Ensure applicants have transportation arrangements to attend their interviews.
• Book and check-in applicants upon their arrival, ensuring a smooth process.
• Liaise with stakeholders, including Asylum units, decision-makers, and interviewing officers, to inform them of applicants' arrivals and the assigned interview rooms.
• Escort applicants to and from the interview room, offering support where needed and ensuring they feel comfortable and at ease throughout the process.
• Maintain a friendly and professional demeanor, ensuring positive face-to-face interactions with applicants before, during, and after their interviews.
• Check applicants out after their interview and ensure their departure is smooth.
• Perform standard administrative tasks, including creating and storing files, updating systems, and handling document copying and filing.

Temporary Receptionist assignments at Adecco (2024-05 – 2024-10)

As a Casual Agency Worker, I have gained extensive experience across multiple industries. I am adaptable and quickly integrate into new roles, providing excellent support in administrative tasks and customer service.

Receptionist (Temporary position) at IMG Studio (2023-07 – 2024-03)

• Delivered a positive first impression by greeting guests and VIPs with warmth and professionalism.
• Managed high volumes of calls, emails, and parcels, ensuring timely communication for VIPs.
• Coordinated meetings, maintained databases, and prepared memos to enhance office productivity.

Receptionist at Orega Management Ltd. (2023-02 – 2023-06)

• Provided a welcoming environment for prospective tenants and visitors, offering a professional first point of contact.
• Provided information on office and meeting room rental processes, assisting potential tenants with their queries.
• Efficiently handled phone calls and emails, offering clear and accurate information.

Receptionist at MSC Cruise Management (2022-07 – 2023-01)

• Warmly greeted guests, ensuring a professional and friendly first impression.
• Screened and directed incoming phone calls, maintaining smooth communication with both internal and external stakeholders.
• Provided detailed information about MSC Cruises, scheduled appointments, and issued visitor badges.
• Ensuring adherence to security protocols whilst maintaining a safe and secure work environment.

Receptionist at Gilead Sciences (2022-05 – 2022-06)

• Greeted guests and directed them to appropriate departments, maintaining a friendly and professional atmosphere.
• Assisted with various administrative tasks, including filing, data entry, and managing correspondence.
• Delivered exceptional customer service, responding promptly and courteously to visitor inquiries.

Receptionist at Eurofins Scientific (2021-09 – 2022-05)

• Managed front desk operations, welcoming guests and directing phone calls to the relevant departments.
• Coordinated meeting room bookings, sorted and distributed incoming mail, and handled courier services.
• Assisted with travel arrangements for management and monitored car park spaces for visitors.

Receptionist at Toll Global Forwarding (2016-02 – 2021-08)

• Provided excellent customer service by greeting visitors, managing sign-ins, and maintaining accurate records.
• Directed phone calls to the appropriate departments and responded to queries in a professional manner.
• Managed meeting room bookings, office supplies, and ensured the reception area remained organized and tidy.

Emergency First Aid – Uxbridge College & Hillingdon Adult Learning

BTEC Level 1 in Literacy and Numeracy – Uxbridge College & Hillingdon Adult Learning