Malaika Iqbal

Motivated and professional individual with strong customer service, administration, and sales experience. Confident communicating with clients both face-to-face and over the phone, with the ability to build positive relationships and deliver excellent customer experiences. Organised, reliable, and target-driven with experience managing bookings, handling enquiries, coordinating schedules, and supporting day-to-day business operations.

Admin Assistant - Shots By Hanif - Birmingham

(2024-01)

• Respond to client enquiries via phone, email, and social media
• Manage calendars, appointments, and booking schedules
• Prepare invoices, process payments, and track deposits
• Coordinate client consultations and session logistics
• Maintain accurate client records and confidential information
• Deliver professional customer service and resolve queries efficiently
• Assist with organisation and administration of day-to-day operations

Sales Assistant - Poundland - Birmingham

(2022-10 - 2025-10)

• Delivered excellent customer service in a fast-paced retail environment
• Assisted customers with product enquiries and purchases
• Replenished stock and maintained shop floor presentation
• Handled cash and operated tills accurately
• Worked as part of a team to meet store targets and maintain standards
• Assisted with promotions and store changes efficiently
• Developed strong communication and interpersonal skills

Playzone Assistant - The Playstation - Birmingham

(2021-12 - 2022-04)

• Supervised customer activities and ensured health and safety procedures were followed
• Served customers in the café and handled food orders
• Managed cashier duties and customer payments
• Responded to customer questions and resolved issues professionally
• Maintained cleanliness and organisation of facilities

BTEC Level 3 - Psychology, Criminology and Law - Solihull College & University Centre (2021 - 2022)

A Levels - Criminology, Psychology and Photography - The Sixth Form College, Solihull (2020 - 2021)

GCSEs - Hodge Hill College (2015 - 2020)