Malaika Rejoice

Highly organised Operations and Service Delivery Coordinator with experience across healthcare, property, and client-facing environments. Proven ability to manage high-volume workloads, coordinate multiple stakeholders, and maintain service delivery within strict SLAs in fast-paced settings. Strong background in administration, compliance, and operational support, combined with a First-Class Law degree.

Service Desk Coordinator (Healthcare Operations) - Equans – Midlands Metropolitan Hospital - Midlands

(2026-03)

• Managed up to 100 daily service requests while maintaining SLA performance targets.
• Coordinated contractors, engineers, and hospital departments to minimise disruption.
• Prioritised urgent maintenance requests within a high-pressure healthcare environment.
• Maintained accurate CRM and help desk records for operational reporting.

Resales Coordinator - Pennycuick Collins / Principle Estate Management

(2024-03 - 2025-07)

• Coordinated end-to-end property resale processes and documentation.
• Liaised with solicitors, clients, and internal stakeholders to resolve queries.
• Maintained compliant and accurate records across multiple systems.
• Improved workflow efficiency through organised document management.

Property Administrator - Pennycuick Collins

(2023-08 - 2024-03)

• Supported maintenance coordination, supplier management, and client communication.
• Obtained supplier quotations and supported cost-conscious operational decisions.
• Maintained organised records to improve operational efficiency.
• Acted as a key contact for suppliers, contractors, and residents.

Administrative Assistant (Legal Intern) - Woodcock Law & Notary Public

(2022-04 - 2022-07)

• Supported administration and case coordination within a legal practice.
• Reviewed legal documentation for compliance and accuracy.
• Assisted with scheduling, document preparation, and client correspondence.
• Maintained confidential filing systems and organised records.

Telephone Interviewer (Market & Social Research) - UK Higher Education Research Project / IQR

(2018 - 2022)

• Conducted structured outbound interviews to gather research data.
• Built rapport to maximise participation and response rates.
• Accurately recorded responses using CATI systems.
• Met performance and quality targets consistently.

LLB Law (First Class Honours) - Law - University of Law, Birmingham (2019 - 2022)

LLM/LPC - Law - University of Law, Birmingham (2022 - 2023)

Level 4 Diploma in Procurement and Supply - Procurement and Supply - CIPS (2024 - 2026)