Product Administrator - Surrey County Council, Twelve 15, Operations - Woking
(2022-07)
Supported operational, marketing, stakeholder engagement and commercial activities for Surrey's school catering service, working collaboratively with schools, suppliers and internal teams to support service delivery and development initiatives.
- Supported the school meals development process through research, supplier liaison and operational coordination.
- Built and maintained effective relationships with suppliers, schools and internal stakeholders to support service delivery.
- Conducted competitor analysis, market research and trend monitoring to support commercial decision-making.
- Analysed customer survey data and feedback, producing insights and recommendations to support service improvements and customer engagement initiatives.
- Created marketing collateral and promotional materials using Canva to support campaigns and internal communications.
- Managed and updated social media content to increase awareness of school meal services, campaigns and initiatives.
- Produced presentations, reports and communication materials for internal and external stakeholder engagement.
- Maintained operational reports, spreadsheets and project documentation to support planning, performance monitoring and decision-making.
Shift Leader - Caffe Nero - Woking
(2021-12 - 2022-06)
- Led and motivated team to deliver excellent customer service.
- Supported daily store operations, including cash handling, stock management and banking procedures.
- Promoted products and seasonal offers to maximise customer engagement and sales.
- Resolved customer queries and complaints professionally.
- Ensured compliance with health and safety and company operating procedures.
Duty Manager - Grange Park Store, Off-Licence - Guildford
(2020-06 - 2020-10)
- Managed day-to-day store operations, team supervision and customer service delivery.
- Scheduled staff shifts and delegated responsibilities.
- Maintained stock control and cash management processes.
- Handled customer enquiries and resolved issues effectively.
- Ensured compliance with health and safety standards and operational procedures.
Kitchen and Bathroom Advisor - Wickes - Coventry
(2018-10 - 2020-06)
- Designed kitchen layouts using specialist design software.
- Managed customer appointments and maintained records.
- Supported customers throughout sales and design process.
- Resolved customer concerns relating to product design and installation.
- Delivered excellent customer service
Post Office Counter Clerk - Post Office Ltd - Camberley
(2017-09 - 2018-06)
- Delivered high standards of customer service.
- Managed cash transactions, balancing and reconciliation processes.
- Worked within Bureau de Change operations.
- Promoted products and services to customers.
- Maintained compliance with operational procedures.
- Responded to client and staff enquiries, providing effective problem resolution and maintaining high standards of customer service.
- Supported cross-functional projects, contributing to improved communication between operational teams and management.
Post Office Counter Clerk - WHSmiths - Woking
(2009-03 - 2014-09)
- Delivered high standards of customer service.
- Managed cash transactions, balancing and reconciliation processes.
- Worked within Bureau de Change operations.
- Promoted products and services to customers.
- Maintained compliance with operational procedures.
