Employment Specialist, Connect to Work at Telford & Wrekin Council (2025-10 – Present)
Connect to Work is a supported employment programme helping residents with disabilities, health conditions and complex barriers to secure and sustain work.
- Develop personalised employment plans while coordinating support across partner agencies to achieve sustainable employment outcomes.
- Develop partnerships with employers, NHS services, local authorities and community organisations to create employment pathways for people facing barriers to work.
- Engage employers to identify recruitment needs while promoting inclusive recruitment practices and sustainable employment.
- Collaborate with health partners, social prescribers and voluntary organisations to deliver joined-up support aligned with wider social value objectives.
- Represent Connect to Work across networking events, business forums and stakeholder meetings, increasing awareness, generating referrals and creating employer partnerships.
EMEA Sales Director at Dwellworks Living (2025-04 – 2025-10)
Dwellworks Living provides global corporate housing and temporary living solutions for businesses and mobile employees.
- Led sales and market-development activity across EMEA, identifying new opportunities and expanding relationships with corporate, relocation and travel-management clients.
- Built and nurtured senior stakeholder relationships, representing the organisation at industry conferences, networking events and client meetings.
- Collaborated with supply chain, operations and wider teams to support seamless service delivery and client satisfaction.
- Used sales data, market trends and competitor insight to inform approach, forecasting and opportunity development.
Partner Account Manager - EMEA at SITU (2024-09 – 2025-02)
SITU is a serviced apartment booking agent serving corporate clients, relocation providers, travel agencies and insurers.
- Managed key partnerships and client relationships across EMEA, supporting account growth and service delivery.
- Led contract and commission negotiations, securing competitive terms and maintaining strong partner relationships.
- Oversaw strategic account planning and coordinated cross-functional collaboration to support client and partner outcomes.
Mobility Specialist at Aires Relocation (2022-03 – 2024-09)
Aires Relocation supports corporate relocation and mobility programmes for employees and their families.
- Managed approximately 400 services across 70 active moves at any one time, coordinating partners and communicating updates throughout the relocation journey.
- Delivered consultations to relocating employees, including VIP moves, providing calm, structured support through complex transitions.
- Achieved a quality assurance score above 90%, winning the Circle of Excellence award and ranking among the strongest new starters for quality.
Supply Chain Partner Manager, EMEA & APAC at Q Apartments (2021-01 – 2022-03)
Q Apartments operated serviced apartments in London and managed agency partners globally.
- Managed property partnerships across EMEA and APAC, including annual reviews, RFP pricing, partner sourcing and relationship management.
- Negotiated pricing and partnerships that contributed to winning an RFP worth approximately £2.5m in revenue.
- Opened new locations, sourced new property partners and trained reservations colleagues on destinations and partner arrangements.
- Handled escalations and complaints, balancing client, supplier and company interests to protect long-term relationships.
Client Manager at Clarendon Apartments (2018-05 – 2020-10)
Clarendon Apartments was an award-winning serviced apartment provider with a portfolio of 250 owned or leased London properties.
- Sole Client and Sales Manager, supported by a reservations team of four and involved in Senior Team and Board-level commercial discussions.
- Grew annual occupancy from 80.7% to 86.9%, increased RevPAR from £110 to £119 and grew leads by 9.8% between 2018 and 2019.
- Achieved the company's £9m 2019 revenue target, personally contributing £1.5m in new business and achieving 100% of monthly £120k sales targets.
- Led quarterly reviews with top clients, prepared reports, negotiated contracts and RFP terms, and represented the business at CHPA conferences in the US.
- Won supplier awards including Synergy Global Housing Best International Supplier and SilverDoor Team of the Year.
Senior Partner Account Manager / Client Account Manager at SilverDoor Serviced Apartments (2013-03 – 2018-05)
SilverDoor is a global serviced apartment agency specialising in corporate travel accommodation.
- Managed a property-partner portfolio worth more than £40m in annual revenue and delivered structured quarterly and annual partner reviews.
- Led a commission negotiation project across 1,400 operators worldwide, increasing average commission from 10% to 12%.
- Created Salesforce reports for partner and team performance, using data to support decision-making and relationship management.
- Acted as escalation point for client and supplier complaints, including negotiating the business out of a £20k potential loss.
- Created and led a new team focused on new business; won Employee of the Year and Company Ambassador awards in 2016.
Operations Manager and Personal Assistant at Uber London Apartments (2012-09 – 2013-03)
Recruitment Consultant at TRI Consulting (2012-06 – 2012-09)
Deputy Manager at The Draft House, Lordship Lane (2012-03 – 2012-05)
Assistant Manager at Geronimo Inns, The Prince Albert (2011-11 – 2012-03)
Assistant Manager at Brunning and Price (2006-09 – 2011-11)
