Manal Sedeq

I had three and a half years work experience in marketing research in London. Over 12 years' experience as a SWIFT operator dealing with all foreign transactions and have been trained in all aspects of financial correspondence. I was awarded the bank award for the best employee 2 years running. I am fluent in Arabic both written and spoken, and I have a good level of English, with excellent customer service. I am looking forward to finding work within the marketing research and banking sector.

Caring for elderly parents

(2023 - 2026)

Market researcher - Maritzcx co - London, UK

(2017-05 - 2021-12)

• Perform market research and complete telephone surveys with Middle Eastern clients regarding their experiences with their purchases and the maintenance service of Ford and Fiat cars.
• Handled calls efficiently and confidentially using both Arabic and English language.
• Record the information in a clear manner using the electronic forms available.
• Assisted customers with enquiries and maintained professional and friendly communication.

Relocated to UK

(2015 - 2017)

Operator/Supervisor in SWIFT Department - National Bank of Yemen - Sana’a, Yemen

(2003-01 - 2015-04)

• Undertaking of international bank transfers sent via the SWIFT international payment network
• Sending any inquiries about the bank transfers, dealing with delays of payment transfers from the bank to customers using the SWIFT system, and sending a transfer's cancellation if there are requests from the bank or individuals to do so.
• Dealing with all matters relating to foreign bank guarantees, including issuing guarantees with the details, guarantee amendments, extensions, and cancellations.
• Issuing documentary credits and guarantees/standby Letters of Credit.
• Issuing authorisation to reimburse requesting the receiver to honor claims for reimbursement of payments under a Documentary Credit.
• Communicating information with the bank clients and dealing with their inquires at the bank regarding their transfers.
• Attended various training courses in bank transfers and bank correspondence.

Human resources admin department - MTN telecommunication co - Sana’a, Yemen

(2002-01 - 2002-03)

• Dealing with client inquiries.
• Data entry and record keeping.
• Resolved customer complaints professionally and efficiently.

BA - Psychology

High School Certificate - Arabic, English, religious studies, psychology, philosophy, social studies