F & B member - Ibis hotel, Blackfriars - Blackfriars
(2025-11 - 2026-07)
- Ensured excellent customer service across team
- Assist the customers about the food and any other query
- Take order and post in the system through POS system to kitchen
- Welcome guest and customer by checking their facilities
- Work with team with efforts for daily operational objectives
- Check and fill the bar according to required list
- Confidently handle customer concerns and operational issues
- Follow-up health and safety regulations
- Comply with equipment usage guidelines
- Perform the daily cleaning procedure and setting up the bar & restaurant area
Front Desk & Receptionist - Manor House Hotel, Leytonstone - Leytonstone
(2016-11 - 2020-03)
- Welcome visitors professionally and answer and forward incoming calls
- Manage front desk operations & schedule appointments and manage calendar
- Receive, sort, and distribute mail and deliveries & provide basic information in person, over the phone, or email
- Maintain visitation logs and visitor badges
- Assist with administrative tasks like data entry, filing, and photocopying
- Overseeing stock management like restocking, rotation, and merchandising
- Empowering team members to handle customer concerns and operational issues
- Encouraging cooperation, accountability, and open communication
Team Leader - Cooperative Food, Clapham Junction - Clapham Junction
(2014-11 - 2016-06)
- Responsible for providing excellent levels of customer service
- Responsible for escorting customers to products requested or finding suitable alternatives if not available
- Accurately and efficiently operated the cash register; processed both cash and card transactions
- Deal with any face to face or telephone enquiries
- Responsible for dealing with weekend end of day procedure and balancing of accounts
- Resolved any customer complaints in a professional manner
- Worked within a team and supported each other to ensure all duties are completed
- Responsible for stock replenishment, stock rotation and stock facing duties
- Responsible for any customer enquiries and solve the problem instantly
Customer Team Member - Wasabi, Oxford Circus - Oxford Circus
(2013-05 - 2014-10)
- Provision of excellent customer service and high quality of food always
- Took and processed orders and accurate processing of payments from customers on register
- Demonstration of menu knowledge, accurately answered customer queries in relation to menu choices
- Adherence to food safety policies; ensured all food preparation and service areas were always kept clean
- Maintained the standard of service customer always want to and cordially response to any queries
- Checked time to time to satisfy the food safety requirements and develop a perfect shopfloor
- Responsible to make sure all members perform their best and able to deliver the best deal to the customer
- Responsible to handle any customer complain and short it out instantly
Service Team Member - Kudos Café, Willesden Sports Centre - Willesden Sports Centre
(2012-06 - 2013-05)
- Responsible for the preparation of beverages and hot and cold snacks
- Served customers with efficiency, taking orders accurately whilst providing excellent customer service
- Responsible for accurately processing card and cash transactions on the cash register
- Responsible for checking and recording the fridge temperatures
- Monitored inventory levels, placed orders with suppliers and dealt with deliveries on arrival
- Weekend sales analysis to measure item performance and add or remove from the display
- Developed a questioner every month to get the feedback from the customer
- Arranged weekend meeting to develop creative strategy for the customer wellbeing and enhance their interest
- Monitored customer range according time periods which help us to offer right product in right time
Waitress - Cape Town Fish Market, Oxford Circus - Oxford Circus
(2011-05 - 2012-07)
- Worked within a team to provide a warm and welcoming atmosphere
- Responsible for escorting customers to tables and ensure they were comfortable
- Distributed menus and provided advice on menu choices accordingly
- Responsible for liaising with kitchen staff; communicated any special requests from customers
- Served customers food and beverages professionally
- Allowed customer as much as they want to take the order and be friendly as always
- Supervised the others team member if they need any help due to any emergency; broken glass, misbehavior, drank customer, food issue
- Assured security and availability during booking for big party
