Mandeep Singh Bhakar

I am an ambitious degree holder with a BA Honours in Business Studies. I am a hardworking and flexible individual with a professional yet helpful attitude towards work. I am highly motivated and dedicated when achieving my targets. I am well versed in business surroundings, and I can adapt easily to different working environments with exceptional knowledge and experience.

Theatre Support Worker - Midlands Metropolitan University Hospital

(2025-03)

• Working in a theatre team environment
• Helping staff nurse, with sterilise sets, patient transfer, counts, cleaning, and working as a team
• Making patient feel welcome and dealing with patients' confidentiality
• Being reliable when recording on NHS Unity and keeping accurate records
• Taking part in WHO check list, five surgical steps and following the hospital guidelines

Family Assessment Worker - Dudley Lodge Safeguarding Children

(2024-11 - 2025-01)

• To always ensure the safety and wellbeing of children
• To work as part of a team in assessing parenting capabilities
• To work as part of a team supporting parents to develop their independent living skills
• To contribute to the programme of work and undertake sessions with parents as required, under the direction of the Social Work Assessor
• To maintain detailed electronic records of observations, and work undertaken, and contribute to review reports
• To liaise with other professionals and agencies as required

Theatre Porter/Support Worker - Bupa Cromwell Hospital

(2017-05 - 2024-11)

Working with Theatre Operating Department team, providing high standards of patient care by demonstrating safe, caring, confidentiality and effective service. Although we are a small team of 2-4, we are working unsupervised at times, with routine and nonroutine tasks.

• Complying with hospital guidelines and every year training from Fire Safety, Medical Gases, Health and Safety at Workplace, Basic Life Support and Manual Handling to name a few
• Helping Theatre team with clearing, cleaning in between cases and assist with equipment needed for operations such as, portable saw, setting up hover mattress, stack monitors to positioning patients by lifting or turning and supporting nurses
• Collecting and taking patients back to the wards from Recovery
• Blood specimens to pathology laboratory and collecting urgent items as when required from departments/wards in the hospital
• Reporting damages or equipment faults to Medical Equipment Library or Co-ordinator
• Keeping trolleys, tables clean and tidy, especially assisting with HPV, Covid or MRSA positive patients
• Liaising with other departments such as Maintenance, Recovery, Security, Hospital Porters for cylinders, such as Co2, House Keeping for linen, blankets or sharp bins, when required

Warehouse & Customer Services - Design 911 Porsche Centre

(2010-07 - 2017-05)

Working for Design 911 Porsche, has given me the opportunity to learn their internal system programme called 'Orderwise' which is shared across the whole network. I often use Sales, Purchasing, Goods In and Picking screens.

• I am responsible for completing orders i.e. making sure goods are booked in time, create labels, allocate these to customers, put them away in the warehouse and look up customer's orders ready for dispatch
• Resolving issues with suppliers
• Taking stock count for auditing purposes
• Providing an attentive and professional service to customers
• Supporting the Sales Team to achieve sales targets

Manager - Londis Franchise Store

(2008-11 - 2010-03)

I managed the store by placing orders for delivery, arranging the payment of staff wages, placing orders with wholesalers. Other duties consisted of contacting suppliers, emailing, faxing and Internet banking. I would add products to the computer software Sinqa and set the retail prices of products in the store. I would oversee any promotions of the store, staff training and ensure that the business runs smoothly.

Data Clark/Receptionist (Temporary) - Royal London Hospital

(2008-07 - 2008-11)

Experienced user of the CRS programme (this is the NHS programme for booking appointments) as well as making hospital notes and correcting personnel data. I worked in the Eyes (Orthoptic) clinic for a month than moved to Skins (Dermatology).

• I was in charge of booking language interpreters for patients that knew little English and porters for wheelchair patients
• I was responsible for delivering appointment letters through the post as well as liaising with nurses and doctor's referral letters for patients

Administrator (Temporary) - Newham Primary Care Trust

(2007-12 - 2008-07)

As an administrator working for the NPCT, I dealt with varied tasks. This included; regular delivery of reports on a weekly and monthly basis; performance of SLAs; I.T Data Handling Collection and productivity turnaround. Ad hoc duties included; storing, filing, typing of minutes, and inserting new folders onto the shared drive for the use of other services.

I regularly liaised with internal/external Mangers and PAs for data entry. In the role I was a good user of Microsoft applications, this included Word, Excel and Outlook.

Team Assistant (Temporary) - Tesco

(2006-05 - 2007-11)

The job entailed: Handling customer queries on customer service helpdesk as well as controlling, stocking products in rapid time on shopfloor. I was till trained on checkouts and met customer satisfaction in the most excellent and effective way as possible. I provided a calm, professional service without any hesitation and avoiding disappointment to the customer is always important.

• I was trained on the in-store network and PDA systems

Customer Services (Temporary) - Toys R Us

(2005-11 - 2005-12)

At Toys R Us I was responsible for operating tills for serving customers, dealing with their demands and requirements. I was attentive on the shop floor which included being alert and attending to customers needs in addition to ensuring no shoplifters were operating in any area I was allocated to.

Administrator - Wild Club (Restaurant/bar/club)

(2002-02 - 2005-07)

At Wild Club I carried out general; office duties such as: dealing with telephone calls, arranging table bookings, faxing, photocopying, filing, dealing with correspondence and general other administrative duties (including invoicing, letter writing etc) on behalf of management. I contributed in assisting in promotion events, which were mainly done through contacting external agencies and establishing email mail lists.

BA Business Studies (Hons) - Business Studies - University of East London (2003-09 - 2005-07)

HND Business & Management - Business & Management - London Metropolitan University (2001-09 - 2003-06)

GNVQ Advanced Business - Business - Epping Forest College (1999-09 - 2001-06)

GNVQ Intermediate Business - Business - Valentines High School (1998-09 - 1999-06)

8 GCSE's including Maths and English - General Education - Valentines High School (1993-09 - 1998-06)