Mandy Cadette

A versatile and reliable individual with 16+ years of call centre, admin, and receptionist experience. Having worked within a customer focused environment, many skills have been acquired and now seeking the opportunity to work within the public sector.

Full time carer - Self Employed

(2023-03 - 2026-03)

• Personal Care Assisting with daily hygiene, toileting and dressing.
• Physical & Mobility Support helping mum get in and out of bed, transferring or moving around the home.
• Health Management Monitoring conditions, administering or promoting and managing health appointments.
• Practical & Household Tasks providing companionship, reducing loneliness, and offering reassurance to support mental well-being.
• Administrative & Financial Duties Managing finances, coordinating care services and handling paperwork.

Primary Servicing Specialist - Pepper UK- Engage Credit

(2022-10 - 2023-02)

• Handle outbound calls ranging from 15-20 calls per day.
• Process the customers through data protection and verification questions.
• Logging and resolving queries, mortgage repayments, term expiry, redemption statements.
• Transferred calls to the relevant departments and the team for updates.

Lead Generation Specialist/ Customer Service Representative - Natural Aptitude Ltd

(2021-09 - 2022-05)

• Appointments setting and outbound calling to potential customers, providing information regarding sales and products, averaging 5 sales per day exceeding target continuously. Ranging from 80 – 100 per day.
• Inbound customer service problem solving, logging calls.
• First port of call for issues, managing 70 – 80 customer escalations per day.
• Seeing to a prompt follow up to confirm issues were resolved and ensure customer satisfaction.
• Trained 5 new employees in learning the CRM system and product usage.

Catering Assistant - Wexham School

(2019-09 - 2021-09)

• Assisting with cooking duties and using the till.
• Plating up food, ensuring correct portion control.

Receptionist/ Hospitality - Wexham Hospital, Blue Arrow

(2017-04 - 2020-03)

• Advised customers of drinks menus and taking orders.
• Greeted customers as they enter the building and maintain a high standard of customer service.

Receptionist/Administrator - Brunel University

(2018-04 - 2019-03)

• Responsible to serve as a primary operator for all incoming calls to the university which was monitored and screened and maintain professional standards.
• Provided appropriate guidance and information to overseas students and excellent customer friendly service to all staff, students, guests, and visitors to the university via phone, email or in person.
• The management of checking in new students into their hall's residence updated their student cards, documented, and recorded the handle of building keys to staff, contractors, workers, and ID badgers.

Contact Advisor - Hillingdon Council

(2016-08 - 2017-01)

• Assessing and identifying what support the client needs in their areas of needs, example personal care a careers assessment or sheltered housing.
• Set up a care plan for personal care, carers assessment long term care and sheltered housing needs.
• Documenting and recording safeguarding issues, sexual abuse, domestic abuse, financial abuse, and the referral of mental issues.
• Identify the client's needs for sensory equipment and to type up assessment.

Customer Service - Gem worldwide

(2006-08 - 2016-08)

Customer Service Agent - TNT Slough

Support Worker – Residential home - Mencap

• Provided emotional support i.e., mental health, health care, monitored their behaviour.
• Helped with everyday tasks such as meal preparation, financial support, and shopping.
• Analysed their needs and wellbeing to become more independent.

Residential Support Worker - Sue Ryder Residential children's home

• Supervised and support the young people to ensure the safety and mental health wellbeing.
• Facilitated and assist them to develop new skills and achieve their goals and development growth.
• Engaged with the parents, carers and state agencies and followed safeguarding procedures.

Civil Service Employability Course - Strive Training (2024-04 - 2024-04)

Principles of Customer Service level 2 - Shaw Trust (2023-07 - 2023-11)

Certificate - Social Care - Hounslow College