Tahsin Sahib

Motivated and customer-focused individual with 5 years of client-facing experience, seeking a Trainee Pharmacy Dispenser/ Assistant role. Passionate about delivering excellent customer service and supporting community healthcare. Proven experience handling medications, supporting vulnerable patients with daily living, and managing high-volume customer enquiries in fast-paced environments. Fully available for in-person work and committed to developing pharmacy skills.

Full-Time Carer at Hyde Bangla Welfare (2025-04 – Present)

Provide full-time care and support to vulnerable patients in the local community, assisting with medication administration and daily living activities to promote independence and wellbeing.

• Support patients with safe handling of medication, ensuring doses are taken correctly and on time, reporting any concerns to healthcare professionals.
• Build trusting relationships with patients and their families, providing emotional support and clear communication to meet individual needs.
• Maintain accurate, confidential patient records in line with safeguarding and data protection policies. Maintained 100% accurate client records and documentation using Salesforce CRM, ensuring seamless continuity of service across teams.

Picker Packer at Oushk Pharmacy (2025-12 – 2026-04)

• Accurately picked and packed medication orders including Mounjaro (Tirzepatide) weight-loss treatments, ensuring correct labelling and packaging for dispatch.
• Worked alongside pharmacists and dispensary teams to support the efficient delivery of pharmacy processes, maintaining a high level of attention to detail to ensure safe dispensing of medication to customers.
• Managed high volumes of orders in a fast-paced environment, consistently meeting accuracy and productivity targets.
• Demonstrated competence in handling prescription items and following strict procedures to maintain quality and safety standards.

Customer Service & Onboarding Advisor at Project Solar UK (2025-03 – 2025-11)

• Served as first point of contact in a busy call centre, managing high volumes of inbound enquiries while consistently meeting performance targets for response times and customer satisfaction.
• Onboarded new customers by providing clear guidance on systems and processes, demonstrating strong communication skills and contributing to a positive, high-performing team environment.
• Developed excellent multitasking and prioritisation skills, maintaining quality standards while handling complex, fast-paced queries.
• Documented all interactions in Salesforce CRM for accurate tracking and follow-up, demonstrating meticulous attention to detail and database proficiency.

A level in Sports Science – Ashton 6th Form (2018-09 – 2020-03)

GCSE in IT, Maths, English, P.E, Science, Religious Studies – Hyde High School (2013-09 – 2018-06)