Mandy Smart

I am a Hardworking and Highly Motivated individual with an extensive background in Management, supervisory roles, General administration, and customer service. Possess excellent verbal and written communication skills. Organized, determined, and self-driven personality. Focused and pays attention to detail, with the ability to prioritize and produce results in a busy work environment.

Experience in operations, management, marketing, human resources, cost control, customer service, sales, general administration, scheduling, and strategic planning.

Leading a team of 40+ staff members, ensuring staff development and training, KPI performance evaluations and disciplinary.

Hertz Rent a Car South Africa - November 2016 – July 2020

Responsible for overseeing the day to day operations of rental location, including daily business reports, vehicle inventories and vehicle maintenance monitoring, audits, bank deposits, risk management. Setting goals to exceed prior year performance aligned with corporate expectations for both growth and profitability. Employee development and training.

Gauteng Depot Manager | Hertz Rent a Car

March 2015 – October 2016

Responsible for overseeing the day to day operations of depot and branch locations, including daily business reports, vehicle inventories and vehicle maintenance monitoring, audits and risk management.

OR Tambo International Branch Manager | Hertz Rent a Car July 2014 – Feb 2015

Gauteng Chauffeur drive Manager | Hertz Rent a Car December 2012 – June 2014

Gauteng Fleet Administrator | Hertz Rent a Car May 2011 – December 2012

Short course’s in the UK

Understanding GDPR

Customer complaints handling

Customer Service Skills