Manimaran Murugesan

I am Manimaran Murugesan writing to express my interest in the Workforce Management Analyst position, as advertised. With 12 years of extensive overall experience and 8 in workforce management, particularly with the Aspect WFM suite and Verint WFO suite, I am confident in my ability to contribute to your team's success and add immediate value to your operations. Additionally, I hold a valid UK visa and am available to join within a 30-day notice period.

With 12 years of experience in Workforce Management (WFM), I have specialized expertise in Aspect WFM and Verint WFO, having worked extensively with these platforms for almost 8 years now. Over the course of my career, I have collaborated directly with large clients, including a year-long engagement with State farm, Wells Fargo, where I contributed to optimizing workforce performance and improving operational efficiencies.

Currently, I serve as the WFM Lead at Avaya WFO, where I lead a team in managing workforce scheduling, forecasting, and real-time adherence. My experience spans across designing and implementing WFM solutions, data analysis, and driving strategic initiatives to enhance workforce productivity and service levels.

Masters in Computers and Network security at Middlesex Univerity London.