Sales Specialist - City of London Cigars - London, UK
(2025-07)
- Managed inventory and stock levels across 150+ SKUs, ensuring real-time availability and accurate reporting
- Engaged in customer profiling and behaviour tracking to tailor product recommendations and increase upsell rate by 18%
- Provided feedback to management on product trends and customer preferences, contributing to localized marketing decisions
Business Operations Analyst (Part-Time) - Crescent Meditours - London, UK
(2024-07 - 2025-09)
- Onboarded 10+ healthcare partners for a medical tourism platform, expanding service reach by 40%
- Acted as liaison between developers, BI, and management to build and test a fully functional website
- Conducted A/B testing and usability audits, resolving 30+ UX issues and improving conversion rate by 22%
- Monitored web tracking and ensured accurate data flow using Google Analytics and Firebase
Quality Assurance Tester - Kwalee - Bangalore, India
(2022-07 - 2024-04)
- Authored 8,000+ test cases and logged 1,500+ issues in Jira for PC and console games, including Wildmender and The Precinct
- Used Firebase and Appsflyer to monitor user behavior, identify drop-off points, and support campaign optimization
- Collaborated with Martech and BI teams to troubleshoot broken tracking and ensure attribution model accuracy
- Supported mobile game testing during onboarding, contributing to improved LTV and reduced CPA through early-stage insights
- Created test plans and dashboards in Google Sheets to track campaign performance and user engagement metrics
