Manuel Antonelli

Talented individual with desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety and customer service to new, rewarding opportunity.

Skilled

Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.

Waiter - Bentley Brook Hotel - Ashbourne, Derbyshire

(2022-04)

• Delivered friendly and fast service to process high-volume food and drink orders at peak times.
• Anticipated and addressed guests' service needs.
• Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
• Recorded orders and partnered with team members to serve food and beverages accurately and efficiently.

Assistant manager - SEGRETO - Ashbourne, Derbyshire

(2021-09 - 2022-04)

• Trained and mentored employees to maximise team performance.
• Developed ongoing programmes using good team communication and collaboration.
• Collaborated with team members to achieve target results.

Assistant Manager - The Horns - Ashbourne, Derbyshire

(2019-12 - 2021-09)

• Worked with drive and determination to consistently exceed targets, leading by example to motivate high-achieving teams.

Head Waiter - Galleria at Bullocks - Droitwich, Worcestershire

(2019-02 - 2019-11)

Manager - Galleria Italiana - Worcester, Worcestershire

(2015-09 - 2018-11)

• Regularly assessed company and team performance, implementing targeted business strategy to deliver against critical targets.
• Scheduled weekly projects, anticipating timelines for milestones and completion dates.
• Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
• Championed professional development and high performance by overseeing employee recognition programme.
• Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success.

Ragioneria