Manuela Galhardo

Highly motivated and customer-oriented professional with a strong background in retail, hospitality, and administrative support. Adept at training and mentoring staff, optimising inventory management, and enhancing operational efficiency. Excellent communicator with a positive attitude, able to work independently under pressure while maintaining a professional and approachable presence. Committed to delivering exceptional customer experiences and exceeding performance expectations.

Coach & Manager - ZARA - London, United Kingdom

(2023-12)

• Led onboarding and training for new starters, cutting ramp-up time by 20%.
• Delivered inductions on health & safety and store standards.
• Supervised team performance and daily tasks on the shop floor.
• Set targets and coached staff to improve sales and service.
• Supported HR with onboarding and employee records.
• Managed rotas, task allocation, and shift coverage.
• Monitored KPIs (sales, conversion, customer satisfaction).
• Drove sales through merchandising and stock control.
• Handled customer issues to maintain brand standards.
• Completed admin tasks, reporting, and data entry accurately.

Sales Associate - WHSMITH - London, United Kingdom

(2020-09 - 2023-10)

• Worked with a team to meet and exceed monthly sales targets.
• Delivered fast, attentive customer service, boosting satisfaction.
• Processed transactions accurately and efficiently.
• Maintained stock levels and organised product displays.
• Replenished merchandise to maximise visibility and sales.

Senior Sales Associate - ANNSUMMERS - London, United Kingdom

(2020-07 - 2022-12)

• Oversaw daily store operations, ensuring smooth performance.
• Led and motivated team to achieve sales targets.
• Managed stock, including ordering and replenishment.
• Monitored inventory levels and ensured accuracy.
• Delivered excellent customer service and resolved issues quickly.

Receptionist - Aldeia dos Capuchos Hotel - Portugal

(2018-01 - 2019-10)

• Welcomed guests and managed check-ins and check-outs efficiently.
• Handled reservations, bookings, and cancellations accurately.
• Coordinated with housekeeping to ensure room readiness.
• Managed phone and email enquiries from guests.
• Processed payments and handled billing queries.
• Monitored room availability and updated booking systems.
• Liaised with maintenance to resolve room issues.
• Prepared daily reports and shift handovers.
• Supported team during peak check-in periods.

BA - Tourism and Management - University of East London (2020 - 2023)