Manushi Kaur

Technical Business Analyst – Data Migration at Syscon Justice Systems (2023-12 – Present)

Elicit, analyse, and document detailed business and functional requirements for the South Australia client, aligning stakeholder needs with technical delivery.
Produce data mapping and translation files to guide development teams through complex data migration and system integration tasks.
Facilitate sprint planning, backlog grooming, and Agile ceremonies; coordinate real-time local testing of items progressing through development.
Triage and prioritise product defects; manage and redistribute Jira and Salesforce tickets across the team.
Maintain comprehensive technical documentation and software design specifications in Confluence.
Act as the primary liaison between business stakeholders and technical teams, ensuring requirements are delivered on time and within scope.

Manager – Data Analytics at AirAsia (2020-12 – 2023-12)

Defined and documented analytics requirements with product and engineering teams, translating business objectives into measurable data solutions.
Led a team of 15 analysts to gather and interpret customer transaction data, producing insights that directly shaped product roadmaps and cross-sell/upsell strategies.
Identified data anomalies, conducted root cause analysis, and communicated findings to senior stakeholders in clear, business-focused formats.
Designed KPI frameworks and dashboards to track product performance; recommended measurement approaches to business decision-makers.
Partnered with engineering teams to improve data collection pipelines and establish data quality standards.
Implemented and governed procedural documentation and reporting standards across the analytics function.

Data Analysis Manager at Allianz (2019-05 – 2020-12)

Worked as a Business Analyst and Project Manager on digital transformation initiatives, producing BRDs, Business Process Flows, Fit & Gap analyses, and assessment documents.
Facilitated stakeholder workshops to capture requirements and proposed IT and non-IT solutions to fill identified process gaps.
Tracked project progress in Jira; managed relationships with vendors and internal stakeholders throughout the project lifecycle.
Organised Proof of Concept (POC) engagements with technology vendors; prepared NDAs and Statements of Work.
Supported senior management with reporting to Group Headquarters and contributed to talent acquisition activities.

Deputy Manager – Business Intelligence at WNS Global Services (2015-01 – 2018-12)

Gathered and documented business requirements from a top-5 global healthcare client for regular and ad-hoc BI reporting across Value, Volume, Finance, and SFA datasets.
Created data mappings, designed dashboards and PowerPoint reports, and wrote business insights to support client decision-making.
Conducted daily client interaction; managed sign-off on deliverables and maintained a quality-first approach across all outputs.
Ensured data quality through rigorous QA checks on raw data from multiple international sources and formats.

Business Analyst – MIS, Data & Quality at Genpact LLC (2011-09 – 2015-01)

Conducted MIS reporting and data analysis using Excel, VBA, and SAS; performed fraud analysis and root cause analysis for process defects.
Created client-facing dashboards, presentations, and SOPs; automated reporting processes via VBA to reduce turnaround time.
Identified and documented business requirements; managed a team of 5 and provided training to new joiners.
Lean Six Sigma Green Belt trained; initiated Visual Management practices to improve process visibility.

Quality Analyst at Toluna (2008-06 – 2011-09)

Performed manual testing, data analysis, and validation on ad-hoc client projects with tight delivery timelines.
Prepared error logs, coordinated resolution with the programming team, and ensured error-free data delivery to clients.

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