Manya Emmanual

Enthusiastic, energetic, friendly and bubbly third-year undergraduate psychology with sociology student at City College Norwich. Experienced in customer service, retail operations, and fast-paced environments. Seeking opportunities to apply skills in customer service and retail excellence.

Customer/Retail Sales Assistant at Norwich Samaritans Sams in the City, Charity Shop (2025-01 – Present)

• Greeting customers and dealing with any queries.
• Managing customers and till during rush hours.
• Communicating confidently with both customers and colleagues.
• Adapting communicating style to suit a wide range of customers.
• Assisting customers in selecting outfits catered to their preference and needs.
• Supporting customers and giving them styling ideas by listening to their needs.
• Packing and wrapping products neatly into carry bags after payment at the till.
• Restocking and arranging products while maintaining stockroom standards.
• Checking quality of stock for any damage, wears or tears and pricing them.
• Trained to use the till.
• Adhering to company policies and standards at all times.

Front of House Team Member at Chopstix Noodle Bar (2025-07 – 2025-10)

• Greeting and welcoming customers.
• Enquiring and assisting customers in placing an order.
• Trained to neatly pack a customer's order and deliver it to them.
• Trained to use the till.
• Trained to maintain and keep the dining area, trays, and bins clean.
• Trained in food and hygiene safety.
• Trained in fire safety and what to and not to do in case of a fire outbreak.
• Trained to check and restock supplies when necessary.
• Adhering to company policies and standards at all times.

BA (Hons) in Psychology with Sociology – City College Norwich (2022 – 2026)

CBSE (Central Board of Secondary Education) in English, Psychology, Economics, History, Geography – Delhi Public School, Bangalore South, India (2019 – 2021)

ICSE (Indian Certificate of Secondary Education) in 9 Subjects including English, Maths (Economics), Triple Science – Ryan International School, Bannerghatta, Bangalore, India (2010 – 2019)