Mara Walsh

I am a creative, dynamic, innovative and empathic parent who uplifts the community.

As a freelancer I have worked in schools, for the voluntary community in clerical and children and adolescence

Businesses Administrator

05/2022 - Current Dudley, West Midlands

Experience

Provision House

Managed complaints with calm, clear communication and problem-solving.

Achieved service time and quality targets.

Exceeded goals through effective prioritisation and consistent work ethic.

Maximised customer engagement and satisfaction by delivering excellent customer service. Picked up additional tasks to aid team success.

Handled a number of inbound calls per day.

Church Secretary

02/2013 - 02/2019 Dudley , West Midlands

Dudley Seventh-day Adventist Church

Developed team communications and information for meetings.

Answered phone calls in the church office.

Completed clerical tasks as necessary, including typing, filing, and copying.

Read and responded to emails.

Welcomed visitors, addressed questions, and assisted them with any problems.

Referred visitors and parishioners to pastors or other administrators when necessary.

Assisted in planning church events.

Created, updated, and helped distribute church event calendar.

Distributed mail that is delivered to parish office to the proper employees.

Acted as liaison to other volunteer organizations and church-affiliated committees.

Maintained all church records, such as information regarding baptisms and marriages.

Scheduled meetings for church office employees.

Attended parish meetings, took minutes, and distributed minutes to the proper channels.

Assisted in writing, editing, printing, and distributing the weekly church bulletin.

Arranged details for weddings, funerals, baptisms, and any other events that require the use of the church itself.

Assisted in hiring and scheduling junior secretaries, church volunteers, or student workers in the parish.

Maintained the in-office calendar and keeps staff up-to-date on upcoming meetings and events. Sent out church mailings.

Ordered office supplies when necessary

Handled customer concerns and escalated major issues to supervisor.

Developed ongoing programmes using good team communication and collaboration.

Customised customer experiences to build brand loyalty.

Updated databases while complying with GDPR regulations.

Actively listened to customers to fully understand requests and address concerns.

Parent School Governor

St John and Monica RC School

Made myself known to the parent body

Attended in-service training sessions

Listened impartially to concerns raised by parents

Guided parents regarding appropriate lines of action and procedures

Presented a balanced view of issues, representing different sections of the community Understand the strategic plan of the school governanc

Bachelor of Science: Birmingham City University - Podiatry 1998 Birmingham , West Midlands