Marc Hocker

I’m an experienced Office Manager and for the last ten years I have held the responsibility for all logistical and administrative tasks both in the office and at conference venues around the UK/London for both public and private sector companies. Amongst these tasks that I efficiently carried out were IT maintenance, finance & HR, management of customer relationship with association members and health & safety/fire safety matters. During this period I became a trusted figure in the company and worked with colleagues in a friendly & co-operative manner.

For my next step I am looking for similar Office Manager roles that will enable me to contribute my experience, skills and knowledge to a company. But at the same time I will be looking to enhance and build on this experience which will be benefit my continuing professional development.

Office Manager, Local Partnerships July 2021 – July 2023

Local Partnerships is a Government consultancy jointly owned by HM Treasury, The Local Government Association and the Welsh Government.

Highlights included

• Managing the quick and organised onboarding and off boarding all new members of staff including the issuing and return of ICT equipment.
• Reporting to the Leadership Team / Board information regarding office management and central services internally.
• Administering the ICT estate including laptops, iPhones and software licences. Escalated and resolved ICT issues for all staff members in a timely manner. Accomplished the monitoring and reporting on all ICT services and SLA’s on a monthly basis.
• Collaborating with the Communications & Marketing Team in the setting up of conferences and events as well procuring branded LP merchandise.
• Facilitating the completion of the annual Cyber Essentials and Cyber Essentials Plus certifications thereby ensuring compliancy with Government Cyber Security regulations.
• Providing effective support to hiring managers with the recruitment process, coordinating with the HR department.
• Conducting monthly health and safety checks throughout the office ensuring continuous attainment of the annual health & safety certification. Successfully completed Fire Marshal training.
• Leading on arrangements with landlord/facilities management on areas such as resources, office space, equipment, filing and meeting rooms.
• Accomplishing the timely planning of logistics including courier shipments, booking internal / external meeting rooms, travel arrangements, diary management.
• Providing effective support to the Finance team in the raising of purchase orders, identifying invoices and recharging costs.
• Organising stationary and consumables for the office.

Responsible for the management & logistics of the Federal Office of The Liberal Democrat Party. Highlights included:

• Ensuring the quick and organised onboarding and off boarding all new members of staff including the issuing and return of ICT equipment.
• Administering the ICT estate including laptops, mobile phones and disposal of defunct ICT hardware. Escalating and resolving ICT issues for all staff members in a timely manner.
• Providing effective support to the finance team and successfully identified unknown credit card transactions, resolved unpaid payments, processed cheque payments and achieved reductions in invoices from service providers.
• Organising the outfitting of the office space for the online broadcast of the 2020 Liberal Democrat Autumn Conference. Successfully resolved technical queries and arranged catering for all staff.
• Health & Safety: COVID-19 - Accomplishing full compliance with Government guidelines by implementing social distancing measures at the office as well as the safe return of select staff to the office during the pandemic.
• Health & Safety: Succeeding in completing Legionella Awareness Training maintaining office compliancy with Government regulations.
• Directing all office security matters including the issuing of security passes to staff and visitors. Responsible for the booking of office meeting rooms for MP’s and VIP’s.
• Organising and ensuring repairs around the office were completed in a timely and efficient manner.

• 3 A’ Levels (English, Communications & Media Studies), Barnet College of Further Education 
• 7 GCSEs including English & Mathematics, Ashmole Academy