Marcela Rizzotti

Main point of contact for customers, creating a welcoming atmosphere Independently managed all day-to-day cafe operations during solo shifts Prepared, cooked, and served hot and cold meals adhering to food hygiene standards

Cafe Supervisor at Park in the Past (2025-06 – 2026-06)

• Main point of contact for customers, creating a welcoming atmosphere
• Independently managed all day-to-day cafe operations during solo shifts
• Prepared, cooked, and served hot and cold meals adhering to food hygiene standards
• Made barista-style coffees and a range of beverages
• Operated till and processed cash and card payments accurately
• Organised, monitored, and replenished stock
• Maintained clean, organised kitchen and cafe to professional standards
• Managed multiple priorities in a fast-paced environment

Travel Consultant at Discover Destinations (2022-10 – 2025-01)

• Created personalised travel itineraries based on client preferences and budget
• Booked flights, hotels, transfers, tours, cruises, and travel insurance
• Used CRM systems, supplier booking portals, and itinerary planning software
• Liaised with hotels, airlines, tour operators, and other suppliers
• Managed bookings from initial enquiry through to client's return
• Assisted clients with amendments, cancellations, and unexpected travel issues
• Maintained accurate booking records, invoices, and customer information
• Built strong client relationships leading to repeat bookings and referrals
• Worked efficiently managing multiple bookings and deadlines

Guest Relations Manager & VIP Assistant at Perfetto Traveler (DMC) (2018-01 – 2022-09)

• Handled guest inquiries, requests, and complaints promptly and professionally
• Developed strategies to improve guest experience based on feedback and metrics
• Built and maintained relationships with guests, especially VIPs, ensuring loyalty
• Handled emergencies by coordinating resources to resolve issues efficiently
• Trained and guided front desk staff in guest service standards
• Communicated with clients via calls, texts, WhatsApp, and email
• Centralised all information in Notion for streamlined organisation
• Assisted guests with special requests: room preferences, itinerary changes, dining
• Supervised data entry in CRM and scheduled itineraries in Calendar
• Conducted confirmation and follow-up communication with suppliers
• Organised seamless service between guests and suppliers
• Handled guest billing inquiries and ensured accuracy of charges
• Scheduled ongoing daily services and managed cross-team communication
• Conducted daily team meetings to ensure smooth operations

Kinder-High School – Modern American School (1994 – 2009)

Bachelor's in English & English Literature – UNAM (2009-08 – 2012-06)

Bachelor's in Business Administration in Tourism – Universidad Intercontinental (2009-08 – 2012-06)