Marcia Yates

I am a polite, well-presented, warm, and friendly person with 37 years of experience dealing professionally with customers from all walks of life. l My excellent listening skills allow me to communicate successfully with all colleagues, patients and other departments face to face, over the telephone, or digital platforms.

I always go above and beyond what is expected of me with every customer/• patient I meet, ensuring no problems arise. 1

A genuine 'can-do' attitude. My excellent telephone manner, combined with enthusiasm and self-motivation• would contribute to the growth of any business."I