Marek Dydo

Hardworking, dedicated and collaborative professional with a track record of operating in supervisory, trades and customer service roles. Skilled in problem-solving, directing and communicating effectively with people, and working smoothly with teams to achieve business and performance goals. Throughout my career, I have carried out varied roles that have allowed me to supervise, use my talents and serve diverse customers.

Seeking opportunities in operational, logistics, or customer service roles where a strong work ethic and dedication to excellence can contribute to organisational success.

Steward - Tottenham Hotspur Football Club - London

(2023-04)

• Ensuring the safety and comfort of 1,000+ attendees and guests during events, monitoring crowd behaviour and providing warm, welcoming and professional guidance to visitors.
• Acting as the go-to contact for customers, as well as a strong brand ambassador for the football club by proactively addressing inquiries, providing assistance and wearing the official steward attire which reflected my role and responsibilities within the club.
• Collaborating with management and security teams to enforce the venue regulations.
• Keeping informed of emergency response procedures, including designated exits for evacuations and health and safety protocols for accidents.
• Supporting operational tasks within the venue by monitoring seating, assisting with pre and post-event activities and reporting issues to the operations team.

Supervisor - Egg London Nightclub - London

(2018-06 - 2020-03)

• Managed the operations of the venue, including coordinating the staff rota, setting up the bar and floor areas and ensuring that the space was safe and well-prepared for business.
• Supervised team members throughout shifts, offering suggestions on improving levels of customer service, maintaining cleanliness and enhancing team performance.
• Oversaw and contributed to back-office operations including organising the stockrooms and monitoring inventory levels.
• Resolved operational issues ranging between equipment malfunctions, staff shortages and customer disputes, maintaining a safe environment.

Carpet Fitter - Westend Carpets - London

(2017-09 - 2018-06)

• Prepared flooring and work areas by cleaning, levelling and sealing surfaces, creating a solid foundation for carpet fittings and new flooring installations.
• Accurately measured material and resources to ensure precision in sizing and fit.
• Used varied tools and equipment to achieve fittings ranging between adhesives, nails and rods.
• Restored rooms and spaces to their original states by repositioning furniture over new carpet and floorings, ensuring customer satisfaction with the final look.

Painter & Decorator - Dydo Construction - London

(2013-05 - 2017-09)

• Followed detailed instructions from management to complete tasks such as fitting kitchen units, installing doors, sanding furniture and painting walls and skirting boards.
• Worked together with team members to ensure projects were completed on time and to client standards, delegating tasks where necessary.
• Handled queries from clients, managing requests and orders and actioning changes promptly.
• Prepared workspaces and tools for projects, adhering to safety regulations during project execution.

Personalised Learning Programme - Bridging the Gap (2014)

BTEC - Plumbing Level 1 - College of North West London (2016)

GCSE - Construction, Maths, English, Science, Travel and Tourism - Finchley Catholic High School (2013)