Mari Henry

Highly motivated and dependable individual with strong communication and problem-solving skills. Experienced in delivering exceptional customer experiences by responding promptly to inquiries, resolving issues efficiently, and maintaining a positive and professional attitude. Demonstrates excellent time management and adaptability in fast-paced environments.

Committed to providing high-quality service and building positive relationships with customers. Now seeking to apply these skills in a dynamic customer service role to contribute to team success and customer satisfaction.

Restart Scheme Participant - Ingeus

(2025-11)

• Attended regular employability workshops and one-to-one coaching sessions
• Engaged in structured job search activities and digital skills training
• Participated in CV writing, interview preparation, and confidence-building sessions
• Collaborated with advisors to develop personalised action plans
• Explored volunteering, training, and work placement opportunities
• Developed a professional CV tailored to multiple job sectors
• Improved digital literacy and job application skills
• Identified and articulated transferable skills from previous life experience
• Demonstrated consistent commitment to re-entering the workforce
• Built confidence and readiness for employment through active participation

Hospitality course - Travelodge

(2025-11 - 2025-12)

• Assisted in greeting and welcoming customers, ensuring a professional and friendly environment
• Supported opticians during eye examinations by preparing equipment and organizing patient records
• Learned how to handle and maintain optical instruments and lenses
• Observed and understood the process of fitting and adjusting glasses for customers
• Helped with administrative tasks such as booking appointments and updating patient details
• Provided basic customer service, answering queries and guiding clients to appropriate services
• Maintained cleanliness and organization of the shop floor and consultation areas

Teaching Assistant SWAP - Capital City College

(2025-06 - 2025-07)

• Assisted teachers in preparing lesson materials and classroom resources
• Supported pupils individually and in small groups to reinforce learning
• Helped maintain a safe and positive learning environment by promoting good behaviour
• Observed and recorded pupil progress, reporting findings to the teacher
• Provided tailored support for pupils with special educational needs (SEN)
• Ensured safeguarding and welfare procedures were followed at all times
• Assisted with administrative tasks such as photocopying, filing, and updating records
• Supervised pupils during break times and school trips to ensure safety
• Developed strong communication and organisational skills through hands-on experience
• Gained knowledge of safeguarding and child development principle

Professional Cookery - Haringey Sixth Form (2023-06)

Professional Cookery Level 2 - Haringey Sixth Form (2022-06)

Health & Social Care - Haringey Sixth Form (2021-06)

GCSEs - Dukes Aldridge Academy (2020-03)