Maria Baker

User Access Control Specialist with 10 years of experience administering user access controls and processes. Versed with User Management, Joiners, Movers & Leavers, Application Security and Privileged Access Management. Leading projects and initiatives, implementing process improvements and developing strong working relationships across the business and with 3rd party stakeholders. Open minded, approachable and ability to work independently.

IAM Analyst – Contracting role at Direct Line Group (2024-04 – 2026-04)

• Manage end-to-end user account lifecycle processes using IAM tools, including provisioning, de-provisioning, and access reviews in collaboration with the IAM Governance team.
• Provide guidance and support across all aspects of the IDAM function, with a particular focus on request management and the monthly YALE audit.
• Troubleshooting and Problem-solving access-related issues across multiple platforms, ensuring minimal disruption.
• Contribute to the design and automation of IAM operational processes and tools, driving cost efficiency and reducing manual workload
• Authored and maintained documentation for standard operating procedures and communicated to internal support teams

Identity and Access Management Analyst – Contracting role at Capita Plc (2023-07 – 2023-12)

• Working with internal IT to identify and define specifications for applications, processes, user roles in alignment with identity lifecycle management and IAM governance.
• Support review of RBAC privileged access roles and recertification. Investigations using tools such as Azure Entra ID, Remedy and Ping Castle.

Access Control Specialist (IAM) at Schroders Investment Management (2017-03 – 2023-05)

Managing user access controls and processes globally across multiple applications (4,000 + users) using role-based access control (RBAC) entitlements and single sign-on (SSO). Proficient in using SailPoint IQ role management, in accordance with Identity Governance. Administering the Osirium Privileged Access Management system (PAM). Managed and delivered identity and access management services for joiners, movers and leavers (JML), aligning with operational processes. Accounts created using PowerShell. Onboarding new applications into the IAM provisioning tool, led training to our analysts and created team guides. Decommission retired systems as required. Skilled in using Active Directory to administer user accounts, groups and folder permissions.

Experience using Hyena and Varonis. Incident and request management using, ServiceNow, Active Directory, Azure AD, Azure Multi-factor authentication (MFA), Salesforce and various applications. Responsible for managing and maintaining the Confluence platform within the IAM team.

Supporting Information Security

Analysts in performing user access recertification reviews and other governance functions.

• Effectively managed an IAM project to migrate all RSA SecuID tokens to Azure Multi-factor authentication (MFA).
• Assisting support areas in designing a process to onboard remote new starters during the Covid pandemic. Once achieved, I handed this process over to the IT Service Desk, providing training and documentation guides

Identity Access Management Senior Associate at International Financial Data Services (IFDS) (2014-01 – 2017-03)

Responsible for user and access lifecycle, using a bespoke system similar to SailPoint. Troubleshooting incidents and completing requests using ServiceNow. JML management. Providing guidance to internal and external clients at all levels. Support given to projects Quarterly access audits, inactive and expiring accounts. Assisting with privileged access.

• Led, developed and managed a manual re-certification process for user access. Details sent to cost centres for audit, where I then managed the responses.

IT Service Desk Analyst at ICBC Standard Bank (2012-07 – 2013-12)

Deputising as Team Leader, managing staff rota, sickness and annul leave. Conducting recruitment interviews along side the Manager. Providing staff training. Keeping hands on approach with 1st and 2nd line technical support.

IT Operations Analyst at ICBC Standard Bank (2011-02 – 2012-06)

Support and running manual/automated batches 24/7, manage and resolve critical alerts.

IT Support Analyst, IT Operations Analyst, and Admin contracts at Various (2007-10 – 2011-01)

Short Term Contracting Roles

IT Service Operations Team Leader at Santander Financial Markets (1997-09 – 2007-04)

Managing a team of 3 Analysts, providing 24×7 support for London and US banking systems. Keeping a hands on approach to all daily and operational duties.

Microsoft AZ900 in Azure Fundamentals

Microsoft SC900 in Security, Compliance and Identity

ITIL Service Management in Foundation v2 and v3

BTEC Diploma in Business Studies

Diploma in Payroll Management – NVQ 3 – Using Sage

GCSE in English, Mathematics, Computer Studies, Geography, Typing, Home Economics