Maria Caputo

An enthusiastic and customer focused Catering Manager, acknowledged for talents in inspiring staff to excel and to adapt to the demands of a diverse and challenging workload. Excellent communication and organisational skills, a strong work ethic and determination to succeed. These unique capabilities would be a major asset to a company seeking to improve client satisfaction and service.

Currently looking for a new and challenging managerial position, to make best use of professional existing skills and experience.

Patient Operation Catering Manager - Chelsea Westminster Hospital

(2026-04)

• Oversee the preparation, distribution, and delivery of patient meals
• Ensure meals are served accurately according to prescribed diets and nutritional requirements
• Monitor meal service quality, temperature, presentation, and timeliness
• Resolve patient meal-related concerns and complaints promptly
• Manage catering supervisors, chefs, kitchen assistants, and ward hosts
• Recruit, train, and develop catering staff
• Conduct performance reviews and provide coaching where required
• Create staff schedules and manage workforce allocation
• Ensure compliance with food safety legislation, HACCP principles, and healthcare standards
• Maintain hygiene and sanitation standards throughout food production and service areas
• Conduct regular audits and inspections
• Ensure staff follow infection prevention and control procedures
• Work closely with dietitians, nutritionists, and clinical teams
• Ensure patients receive meals appropriate for medical, cultural, religious, and allergy-related requirements
• Support menu planning to meet nutritional guidelines
• Monitor daily catering operations and service performance
• Manage food ordering, inventory, and stock control
• Control food waste and implement cost-saving initiatives
• Ensure adequate supplies and equipment are available
• Maintain high levels of patient satisfaction regarding food services
• Collect and analyze patient feedback
• Implement service improvements based on feedback and quality assessments
• Promote a positive dining experience for patients
• Manage departmental budgets and catering expenditures
• Monitor food costs, labour costs, and operational expenses
• Prepare reports on financial performance and service efficiency
• Identify opportunities for cost reduction while maintaining service quality
• Develop and monitor Key Performance Indicators (KPIs)
• Conduct service audits and quality improvement initiatives
• Ensure compliance with hospital policies and accreditation standards
• Produce operational and compliance reports for management

Assistant Patient Dining - Imperial College NHS St. Mary's

(2024-10)

• Supervised daily patient dining services across wards, ensuring timely and accurate meal delivery
• Coordinated staff rotas, managed shift coverage, and supported catering teams to maintain service standards
• Ensured meals met patients' dietary requirements, cultural preferences, and medical needs in line with NHS guidelines
• Acted as a liaison between catering services, nursing staff, and dietitians to resolve patient concerns promptly
• Maintained strict adherence to food hygiene, infection control, and health & safety regulations
• Conducted regular audits and risk assessments to ensure compliance with NHS and CQC standards
• Supported recruitment, onboarding, and training of catering assistants and supervisors
• Delivered ongoing coaching to improve staff performance, patient interaction, and service quality
• Implemented service improvement initiatives to enhance patient satisfaction scores
• Monitored KPIs such as meal accuracy, timeliness, and patient feedback, reporting outcomes to senior management
• Assisted in managing stock control, procurement, and cost efficiency within catering operations
• Supported budget planning and monitored expenditure to ensure value for money
• Worked closely with clinical teams to align dining services with patient care plans
• Represented catering services in multidisciplinary meetings, contributing to patient experience strategies

Catering Supervisor - Uchl Hospital

(2023-01 - 2024-10)

• Lead a shift within the Catering department to ensure that all required tasks are completed
• Ensure that all prescribed business processes and procedures are complied with and carried out
• Deputise for the Catering Manager or Assistant Manager in their absence
• Ensure that any identified on the job training is identified and implemented
• Lead by example and ensure that the shift is motivated to deliver customer focused and sales driven service
• Ensure all monies are accounted for, any change orders are completed and adhere to The Management Centre's cash handling and financial procedures
• Assist in effectively monitoring and maintaining stock of food
• Ensure that all relevant deliveries are checked and signed for and that stocks are rotated accordingly
• Proactively seek new and innovative opportunities to improve the customer experience
• Ensure that the highest standards of service are achieved
• Promote a truly customer focused working environment
• Be willing to assist with food production should the need arise
• Assist the Catering Manager in ensuring that the standard business procedures and processes are adhered to at all times
• Maintain a clean and safe environment for customers by adhering to licensing laws
• Ensure that local and statutory procedures are implemented and adhered to
• Adhere to all legal requirements in relation to the sale of alcohol at The Management Centre
• Communicate all necessary information to all staff
• Ensure all customer service areas are clean and fit for purpose, in line with current legislation and that staff are aware of their roles and responsibilities
• Report any major issues to the Catering Manager
• Assist the Catering Manager in ensuring all conference business within The Management Centre is covered at all times
• Assist the Catering Manager in passing information to the Events Coordinator so that invoices can be raised post conference
• Ensure excellent and effective communication within the team and with Conference organisers, delegates and the Events Coordinator

Hospitality Academy Manager, Kingston - Marks and Spencer - Kingston

(2021-11 - 2022-12)

Setting first class standards and driving continuous improvement are crucial attributes to exploit every commercial opportunity and drive sales. With a passion for delivering excellent standards at all times combined with continuously driving growth & profitability of the store or Foods section through successful implementation of the M&S retail plan.

• Drive a selling culture within the team
• Lead the team to deliver excellent customer service and hit store targets
• Deliver an inspirational, improved, and consistent visual customer journey instore which inspires customers to shop and buy more often
• Utilize and exploit data & Management Information to support with operational decisions
• Implement a continuos improvement mentality
• Build relationships with key partners across the Region and beyond to maximize all growth opportunities, execute fantastic events and drive conversion
• Continuously seek opportunities to develop future talent through performance tools and development programs
• Support the Academy and regional stores to deliver successful regional recruitment at all levels
• Support coordination of all development programmes including employability schemes for customer assistants
• Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My welcome hubs
• Ensure all regional learning hubs and the academy facilities are maintained to a high standard
• Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times
• Offer exceptional levels of service to all colleagues and visitors across the academy
• Deliver regional buddy upskilling where required
• Deliver upskilling to Induction facilitators in standalone hubs where required
• Listen and act on colleague feedback to make this a great place to work

Deputy Manager - ALDI Store Limited - Little Venice, London

(2020-10 - 2021-11)

• Oversee all store operations and procedures
• Lead the team and maintain high quality standards in the store
• Guide and mentor the staff members towards their own personal targets and achievements
• Implement and support company initiatives and programmes
• Resolve customers complaints and ensure excellent customer service
• Financial responsibilities
• Conduct staff meetings in order to resolve service, product and personal issues
• Carry out regular quality checks to ensure all items are in a good, saleable condition
• Manage the click-and-collect