Locum Pharmacy Dispenser - Online Pharmacy - Online
(2021-01)
- Processed approximately 200 electronic prescriptions per shift using Pharmacy Manager and Analyst systems, maintaining 99% error-free rate while strictly adhering to GDPR requirements.
- Demonstrated competence in data analysis with tools such as Excel to enhance accuracy and efficiency in pharmacy operations.
- Managed all aspects of online pharmacy dispensing, including prescription validation, labelling, and coordination with delivery services. Successfully decreased delivery delays by 20% through optimised logistics and enhanced coordination, resulting in elevated patient satisfaction and streamlined processes.
- Utilised pharmacy software to track prescriptions, monitor inventory levels, and ensure prompt order fulfilment.
- Communicated with patients via digital channels to resolve prescription queries, delivery issues, and general enquiries in a professional and approachable manner.
- Maintained accurate electronic records to support audits, governance, and safe remote pharmacy operations. Identified and documented dispensing, delivery, and system issues, following procedures to support resolution and service improvement while ensuring all processes relied on human expertise and decision-making rather than AI-based tools.
Pre-Registration Trainee Pharmacist - Cheadle Pharmacy & Medichem Pharmacy
(2020-01 - 2022-12)
- Collaborated closely with pharmacists and healthcare professionals to ensure patients received the safest and most effective care possible.
- Conducted thorough research and analysis of medication dosages, potential interactions, and contraindications to ensure full regulatory compliance.
- Translated complex clinical guidance into accessible language for patients, whether through written information or verbal explanations.
- Contributed to various service improvement initiatives aimed at boosting patient satisfaction and engagement.
- Maintained rigorous adherence to pharmacy legislation, standard operating procedures, and quality standards throughout the training period, demonstrating commitment to professional excellence.
Linguistic Tutor / Teaching Assistant - MSICT
(2017-01 - 2019-12)
- Developed and adapted educational materials and lesson plans for diverse learners, tailoring approaches to individual needs and learning styles.
- Maintained professional communication with parents through regular progress updates and comprehensive support plans.
- Achieved 20% improvement in student performance during tenure, with 85% of learners meeting target skill levels by the end of the course.
- Led engaging group sessions and presentations to boost student involvement and participation significantly.
- Provided dedicated support to children with learning difficulties, fostering a supportive educational environment where every student could thrive academically and personally.
Wellbeing Ambassador - University of Central Lancashire
(2018-01 - 2019-12)
- Provided administrative and transcription support to enhance accessibility of academic materials for all students. Delivered one-to-one wellbeing support to students, handling sensitive issues with complete discretion and empathy.
- Assisted students with disabilities and actively supported campus accessibility and inclusion initiatives, contributing to a more inclusive educational environment for all students.
MPharm Ambassador - School of Pharmacy & Biomedical Sciences, University of Central Lancashire
(2018-01 - 2019-12)
- Supported community and public health outreach efforts, engaging around 500 attendees through various health workshops and events over the year. Successfully boosted community awareness and participation by 30%, significantly enhancing the impact of public health programmes.
- Mentored new students and assisted with laboratory workshops and academic orientation, providing peer support and guidance to facilitate smooth student transition and improve retention rates.
Freelance Arabic Interpreter - D.A. Languages
(2017-01 - 2019-12)
- Facilitated clear communication during appointments and sensitive discussions while maintaining complete confidentiality and accuracy. Provided face-to-face interpretation for social services, effectively bridging communication obstacles in sensitive environments.
- Enhanced medical appointments by providing accurate interpretation, significantly improving patient-provider interactions, and contributing to better health outcomes through precise communication.
Student Ambassador - University of Central Lancashire
(2016-01 - 2018-12)
- Engaged prospective students through campus tours and outreach, sharing university experience authentically and enthusiastically.
- Supported various STEM activities at public science events and festivals, helping to inspire younger students' interest in science and technology.
Pharmacy Assistant - Medichem Pharmacy, Ashton Pharmacy, Blackpool Victoria Hospital
(2015-01 - 2018-12)
- Conducted comprehensive research on medication use, side effects, and interactions.
- Led multidisciplinary teams during ward rounds and pharmacy operations, achieving 15% reduction in medication errors through improved communication and adherence to best practices across the team.
- Educated patients on medication use and adherence, taking time to explain things properly, which significantly improved comprehension and adherence rates, contributing to better patient outcomes.
