Mariama Injai

4+ years customer-focused work, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective customer negotiations and upselling techniques. Utilises excellent organisational skills to enhance efficiency to achieve outstanding sales. An engaging staff member with the ability to articulate and help customers make upselling choices. Pursuing a similar position where skills in conflict resolution will be embraced consistently.

Waitress - San Carlo - Manchester

(2022-12 - 2025-08)

• Uphold a high standard of cleanliness in all work areas to comply with health and safety regulations.
• Arrange alternative selections for guests with food allergies through careful collaboration with kitchen teams.
• Process cash, credit card and voucher payments using POS terminals.
• Anticipate and address guests' service needs.
• Demonstrate full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
• Deliver friendly and fast service to process high-volume food and drink orders at peak times.
• Complete daily opening and closing checklists to maintain standards and ready dining rooms for service.
• Clear and reset tables with clean service ware to uphold faultless restaurant standards.

Sales Assistant - JD Sports - Manchester

(2022-02 - 2022-11)

• Picking and packing shoes and clothes for the store
• Cleaning offices and floors
• Keeping to Health and Safety rules
• Working as a team with my colleagues

Business Management - Bolton University (2025-05 - 2029-06)

Cardiff and Vale College (Coleg Caerdydd a'r Fro) (2020)