Waitress
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Results-driven Human Resource professional and experienced waitress, skilled in both organizational design and customer service, I am a dependable and hard-working server with more than 2 years of experience working in hectic restaurant and hospitality environments. adept at in charge of several tables, ensuring guest satisfaction and offering outstanding customer service. Excellent communication skills, rapid ability to solve challenges, and careful attention to detail. able to function effectively both individually and together and manage difficult circumstances with a positive outlook. Furthermore, I am helpful and approachable but also commercially minded as well as a quick learner who can absorb new ideas, communicate clearly and effectively find suitable solutions.
I have a very professional attitude towards any workplace and ensure my work is completed to the highest possible standard.
Delivered exceptional service to customers, taking orders accurately and ensuring timely delivery of food and beverages while maintaining a friendly and professional demeanour.
Managed multiple tables during peak hours, ensuring that each customer received prompt attention and addressing any concerns to enhance their dining experience.
Processed customer payments through point-of-sale (POS) systems, managing cash, credit card transactions, and reconciling end-of-shift balances.
Maintained a clean and organized dining area, including resetting tables and ensuring compliance with health and safety standards.
Developed strong communication skills through interaction with customers, understanding their needs, and coordinating with kitchen staff to fulfil special requests.
Collaborated with fellow waitstaff, kitchen personnel, and management to ensure smooth operations and a positive dining experience, contributing to a cohesive team environment.
BSc (Hons) in Human Resource Management
2022 – 2024
Organizational Restructuring Lead, What Works Consultation USA 2024
Assisted in the redesign of the organizational structure for What Works Consultation (WWS), aligning the company with contemporary management theories and practices.
Supported the implementation of a flat organizational structure and the integration of network theory to foster increased flexibility, collaboration, and operational efficiency.
Worked with cross-functional teams to streamline decision-making processes and promote an agile and adaptive organizational culture.
Helped ensure alignment with modern management practices to position the organization for sustainable growth and innovation.
