Marina Brown

Reliable, organised and customer-focused professional with extensive experience in hospitality management, front-of-house service and veterinary care. Proven track record leading teams, recruiting and supporting staff, managing daily operations, delivering excellent guest/client care and working independently. Highly competent in administration, rotas, payroll, health & safety and communication.

Looking to return to a veterinary receptionist role, bringing strong people skills, operational experience and a genuine passion for animal welfare.

Hotel Supervisor at Travelodge (2021 – Present)

Promoted from Housekeeper to Hotel Supervisor; acted as Hotel Manager on a 3-month secondment during manager’s absence.

• Lead, supervise and support a team of up to 12 staff; conduct phone and face-to-face interviews for new hires and hold probation reviews for new starters.
• Manage banking, payroll and staff rotas; ensure smooth daily operations and full staffing.
• Front-of-house duties: welcome guests, handle enquiries, resolve issues in person, via phone and email.
• Health&Safety compliance: weekly testing of fire alarms and emergency lighting; ensure all safety protocols are followed.
• Regular lone working; responsible for opening/closing the site and handling security.
• Maintain high standards of cleanliness and guest satisfaction at all times.

Veterinary Receptionist / Nursing Assistant at Healers Veterinary Practice (2011 – 2013)

• Front-of-house reception: greeting clients, answering phones, managing appointments and general admin.
• Assisted veterinary surgeons during consultations and procedures as required.
• Processed insurance claims, managed client records and handled payments.
• Maintained high standards of hygiene in kennels, cattery and clinical areas.
• Cleaned, prepared and packaged surgical instruments for autoclaving; monitored clinical stock levels and placed orders.

Veterinary Receptionist / Veterinary Assistant at Vets4Pets (2009 – 2011)

• Reception duties, client care and appointment management.
• Assisted the veterinary team with daily tasks and patient care.
• Promoted practice services, packages and preventive healthcare plans to new and existing clients.
• Maintained accurate records and ensured a smooth, welcoming front-of-house experience.

Reception Team Member at Travelodge (2007 – 2009)

• Front desk duties: check-ins/outs, guest service, phone and email enquiries.
• Kept reception and public areas clean, tidy and presentable.
• Unpacked deliveries, stocked housekeeping supplies and prepared equipment for daily shifts.
• Patrolled corridors to ensure guest comfort, safety and a peaceful environment.

Homemaker / Primary Carer (2003 – 2021)

• Took career breaks to raise and care for my young family; managed household organisation, budgeting and time management.
• Returned to work in 2021, building on my previous experience to progress into a leadership role at Travelodge.

BTEC First Diploma in Animal Care – Moulton College (1999 – 2000)

GCSEs in English Literature: B; English Language: C; Maths: D; Science: D; Drama: D; History: D