Marion Benson

Dedicated Customer Service and Administrative Professional with over 30 years of experience across healthcare, manufacturing, postal services, and corporate environments. Skilled in front-of-house reception, email and call management, purchase order processing, and client support. Proven ability to handle high-volume communications, resolve customer issues efficiently, and support cross-departmental operations.

Recognized for reliability, adaptability, and strong interpersonal skills. My strongest skill is my empathy. I have applied to be a mental health first aider at work as I feel my listening skills and my empathy would assist with this.

Support Services Assistant - Olympus Keymed - Southend-on-Sea

(2022-12)

• I help manage reception, greeting visitors and ensuring a professional first impression.
• I oversee the company email account, directing inquiries to appropriate departments.
• I raise purchase order requisitions and provide administrative support across all teams within 3 sites.
• I am recognized for adaptability and reliability in a contract role.
• I have currently changed my role within the company to a site support officer. This involves still supporting three sites but also the welfare of staff. I am basically the one to come to if something is wrong or needs attention.

Patient Administrator - Circle Health Group - Southend-on-Sea

(2022-09 - 2022-12)

• Coordinated patient communications, confirming appointments via daily calls.
• Supported clinical teams with scheduling and administrative tasks.
• Delivered professional service in a fast-paced healthcare environment.
• Unfortunately this was a zero hour contract and they didn't have the hours I required.

Postal Worker - Royal Mail - Hockley

(2019-04 - 2022-08)

• Delivered mail and parcels efficiently across designated routes.
• Operated delivery vans, ensuring timely and accurate distribution.
• Maintained excellent customer service while representing Royal Mail.

Customer Service Advisor - Climatec Windows Ltd - Essex, MD

(2014-06 - 2019-01)

• Managed aftersales service, handling 30-40 emails and 50-60 calls daily.
• Coordinated service engineers and arranged remakes/missing parts.
• Built strong customer relationships through prompt issue resolution.

Customer Service Advisor - Ventrica

(2011-10 - 2014-06)

• Handled inbound/outbound calls and email inquiries.
• Supported marketing campaigns to generate new business.
• Provided face-to-face customer service in a busy contact centre.

Diploma of Higher Education