Mariya Petrova

MSK Haringey Pain Service, SPOA, MSK CATS Admin

Talent

London, Greater LondonMember since 26 February 2026

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About

Experienced Administrator with a demonstrated history of working in the accounting industry and health care.

A reliable and loyal person who works well in teams, inspire colleagues, and deliver every time with two sets of skills: external awareness and the ability to plan effectively and manage time.

Quick to understand, strive continually to improve the quality of service, delivering at pace by meeting deadlines. Inquisitive and intellectually curious, always interested in enabling everyone to reach their full potential.

Strong interpersonal and community skills, adapting communication style to different situations and audiences, able to help colleagues or members of the public understand complex information and ideas, presciently building positive relationships to achieve remarkable results and working collaboratively to make an impact because changing and improving makes businesses more effective and agile.

Excellent executive and administrative skills by developing and updating good practice of services, defining goals and objectives, ways of achieving them and recommending how they can be approved.

Dealing thorough and accurate with every task and ability to complete and execute them effectively, keeping calm, focused, and poised and staying strong in the face of demanding situations while diplomatic, observant, and capable of continually improving approaches.

Excellent computer skills /Word, Excel, Corel Draw, PowerPoint, VT, Sage, Xero, Tax calc, NHS e-referral service, RIO, CAREFLOW/.

Experience

Start date 20/02/2023 – Present

Administrator- MSK Haringey Pain Management Service, Single Point of Access, and MSK CATS Admin, Whittington Health NHS Trust

Develop and continuously review processes and systems within my area to ensure high-quality service delivery, enhance quality, and improve the patient experience.
Collaborate with clinical staff and multidisciplinary teams to optimise capacity usage and address patient inquiries.
Coordinate appointments and scheduling for patients listed on the Trust's Patient Targets Lists.
Provide secretarial support for clinicians in the Musculoskeletal (MSK) and Pain service.
Raise any potential capacity issues with the Service Manager.
Ensure the waiting list administration is managed per the Trust's Patient Access Policy.
Manage administrative tasks in coordination with the administration and Musculoskeletal (MSK)/Pain clinical teams.
Ensure accurate data entry of patient information into the hospital and filing systems.

Start date: Dec 2021 - 2023

Freelance contracts - bookkeeping and accounting: Streamlined processes for clients with regular customer account reconciliations and made correspondence more efficient. Prepared timely administration forms, encouraged clients to manage business cash flow more effectively and submitted complete reports. Clients include Speed Tapers UK Ltd, SGE Services Ltd, SH Decorations Ltd, Tangam & Co Chartered Accountants, Kirilov Accounting, Eafton & Co Chartered Accountants, Adams and Moore Chartered Certified Accountants and KBM Training and Recruitment.

Applied excellent people skills to build and maintain positive long-term relationships with clients and act as a trusted advisor to regulate working practices
Recommended various reports for planning and budgeting monthly and annually to ensure high standards of customer care and to establish provisions for better business decision-making
Performed daily, weekly, and monthly Bank & Credit Card reconciliations, suppliers' statements, petty cash and expense claims to verify transactions are complete, correct, and valid
Promoted to clients business articles and legal documents, and the benefits of reading legislation to assist with business projects and supporting activities for yearly growth
Advised clients with their day-to-day requirements on efficiencies and savings, lowering the time for evaluating business data for various purposes