Marjorie Maghinay

A highly organised and proactive Tourism Management graduate with experience in administration, scheduling, customer service, and hospitality. Skilled in coordinating tasks, maintaining accurate records, managing competing priorities, and providing efficient administrative support. Demonstrates strong communication, attention to detail, and problem-solving skills, with the ability to adapt quickly and work independently or as part of a team.

Eager to apply existing experience, develop new skills, and contribute to the smooth and effective running of an organisation.

Hearing Scheduling Officer - General Pharmaceutical Council - London

(2026-06)

• Coordinate and schedule hearings efficiently to ensure smooth operation of the hearing process.
• Liaise with participants, legal representatives, and other stakeholders to confirm availability and manage rescheduling.
• Maintain accurate and up-to-date records of hearing dates, cancellations, and outcomes.
• Cover hearing sessions when required, providing support and assistance during proceedings.
• Perform hearing coordinator duties, including managing logistics, preparing documents, and ensuring compliance with procedural timelines.
• Collaborate with team members to improve scheduling processes and resolve scheduling conflicts.

Initial Assessment Officer - General Pharmaceutical Council - London

(2025-10 - 2026-06)

• Evaluate concerns received by the GPhC to determine the most appropriate initial action.
• Identify, highlight, and mitigate potential risks associated with reported cases.
• Make informed recommendations on whether cases should proceed to a formal investigation, be closed, or be referred to another organisation.
• Respond professionally to queries from members of the public, pharmacy professionals, and witnesses.
• Collaborate with internal departments and external organisations, such as NHS bodies and other regulators, to gather evidence and inform decisions.

Facilities and Reception Assistant Officer - General Pharmaceutical Council - London

(2024-06 - 2025-09)

• Support the Facilities Manager in maintaining optimal working conditions across office spaces.
• Manage reception duties, welcoming staff, visitors, and tenants while providing assistance.
• Process purchase orders, supplier invoices, and receipts using internal systems.
• Coordinate courier bookings, meeting room reservations, and office equipment orders.
• Handle incoming mail and parcels efficiently. Issue access passes for employees and visitors, and monitor CCTV during hearings.

Corporate Receptionist / Administrator - CBRE / AtkinsRéalis - London

(2022-12 - 2023-12)

• Delivered exceptional front-of-house service, ensuring professional guest registration and adherence to HSE protocols.
• Managed internal and external meeting logistics, including catering and room bookings.
• Handled multi-line telephone systems and maintained detailed communication logs.
• Supported daily operations with accurate documentation and spreadsheet management.
• Maintained FOH databases and visitor records to streamline processes.

Bar Hostess / Team Assistant - Shangri-La The Shard - London

(2021-09 - 2022-08)

• Managed guest reservations and special requests, ensuring all interactions met Forbes service standards.
• Responded to client inquiries, handled bookings and cancellations, and processed orders for cakes and flowers.
• Assisted in daily closing procedures, financial reporting, and coordination between service teams.
• Worked effectively under pressure while maintaining a high standard of service and attention to detail.

Hostess / Merchandising Assistant - Planet Hollywood - London

(2019-07 - 2021-09)

• Welcomed and served up to 800 guests daily in a high-volume Central London restaurant.
• Managed group bookings and walk-ins, ensuring smooth guest flow and satisfaction.
• Supported merchandise sales and inventory management.
• Resolved customer issues with professionalism and efficiency.

Banqueting / Event Waitress - London Hilton Park Lane - London

(2016-09 - 2017-09)

• Delivered first-class service for large-scale banquets and corporate events hosting up to 2,000 guests.
• Supported event setup, table service, and post-event operations.
• Handled guest complaints professionally, offering solutions to maintain satisfaction.
• Ensured high standards of cleanliness and presentation in all service areas.

Ropes Specialist - Camp Shoshanim - Pennsylvania, USA

(2016-06 - 2016-08)

• Developed leadership skills by instructing and mentoring children in outdoor activities.
• Adapted to multicultural environments and enhanced teamwork and communication skills.
• Gained independence and confidence through cross-cultural collaboration.

BA (Hons) - Tourism Management with Languages - University of Greenwich (2017 - 2020)

A-Levels: BTEC Travel & Tourism (DD), Photography (B) - St. Charles Catholic Sixth Form College (2014 - 2017)

GCSEs: Six including English and Mathematics - Acton High School (2011 - 2014)