Ellie Rahimi

A talented and effective communicator who has an energetic approach to work and a friendly personality. Able to work in a fast paced and efficient manner ensuring all work is carried out completely. Able to use own initiative and work as part of a team under pressure to meet challenging deadlines.

I have a strong desire to make a real and measurable difference to any company that I am a part of, and more than willing to undertake any type of training on the job which will help development me even more and do my job better.

Reactive Scheduler at Lanes Group (2016-11 – 2021-01)

• Efficiently and effectively distributing the workload to engineers using a scheduling system.
• Prioritising work in order to ensure high priority work is handled within SLA and correct resources are sent to deal with the customers problem.
• Meeting all customer call guidelines, including service levels, handle time and productivity.
• Effective liaison between customers and internal departments
• Take action to deal with field staff requests for assistance and escalate situations early to managers to assist in managing operational risk
• Manage work schedule and deal with jobs that cannot be scheduled or are in jeopardy to ensure that business objectives are met.
• Ensure rework is actioned immediately to minimise the effect on the customer.

Team Manager at Lanes Group (2017-11 – 2018-07)

• Managing the reactive schedulers in my team, and ensuring things are going smoothly both operationally and functionally
• Dealing with any escalated issues from the schedulers and having a solution
• Leading my team in order to achieve their daily roles, which also included personal development plans
• Implement team goals and objectives, I.e. compliance and regional performance
• Provide effective feedback
• Inspire and motivate team members
• Be able to meet targets and handle a high pressure environment

Customer Service Supervisor at Sainsbury's (2016-05 – 2016-11)

• Running the overall store operations in the absence of the store manager.
• Managing payroll and scheduling shifts.
• Training colleagues when new software's and procedures come in place.
• Being the area lead for the Great Place To Work meeting.
• Ensuring efficiency and maintaining the highest retail standards.
• Enhancing customer experiences, by motivating and engaging colleagues to give the best customer service.
• Being a motivational leader for employees, through strong interpersonal and communication skills.
• Auditing the work environment to ensure compliance with Health & Safety standards.
• Responsible for building goodwill & loyalty from customers.
• Coming up with possible alternatives and different perspectives to business issues and reaching business KPI's.

Customer Service Security Officer at Heathrow Airport, BAA (2014-05 – 2016-04)

• Dealing with passenger and staff enquiries
• Filing out the correct paperwork for staff ID badges
• Operating X-ray equipment
• Checking ID and vehicles
• Keeping professional when dealing with the VIP suite, and being a liason for VIP passengers
• Ensure compliance with security requirements in a courteous way
• Provide a safe and courteous environment for passengers as they embark on their journeys
• Interact with people from different countries and cultures

Customer Service Supervisor at Wholefoods Market (2013-10 – 2014-05)

• Dealing with email correspondence internal and external
• Meeting and greeting customers/ clients/ technicians
• Listening to customer feedback, complaints and reporting back to leadership
• Filtering through the regional office enquiries stock availability over the phone
• Events management Online and in store bookings
• Liaising with marketing teams for donations to various charities
• Delegating tasks
• Monitoring the team's performance
• Helping with training and development

Receptionist/ Administration at Mclee & Co Solicitors (2010-11 – 2013-10)

• Ensuring all information/ enquiries/ messages are communicated to the correct departments and managers
• Answering calls and taking messages
• Photocopies and filing of daily paperwork
• Dealing with customer requests and complaints
• Ensuring all enquiries are handled quickly and efficiently
• Managing documents and client file organization
• Organizing payments and invoices as well as daily banking duties
• General administrative and clerical support

BA in Business Management – Roehampton University (2010-09 – 2013-06)

A Levels in Business, Sociology and Film studies – William Morris Sixth Form (2008-09 – 2010-06)

GCSE in Maths, English and Science – Brentford School for Girls (2006-09 – 2008-07)