Mark Copson

I am an experienced and dedicated warehouse and logistics professional with over 20 years in the retail and e-commerce sectors. I have been responsible for online customer returns, and I have supported various other warehouse operations. I have extensive knowledge of stock control, product inspection and warehouse procedures.

In addition, I also have previous experience in quality assurance, team leadership and as a school caretaker. I have a strong work ethic, hands-on approach, and attention to detail skills. I am comfortable working independently or within a team.

I am a proactive and approachable colleague who is always willing to support others. I take pride in my work and consistently uphold high standards in quality and compliance. I am willing to undergo any training needed to fulfil my role.

I have an enhanced DBS certificate.

School Caretaker - TIB Service (Agency) working at Porter Croft Primary School

(2026-05 - 2026-06)

• Opening school gates and premises prior to staff and children attending.
• Checking premises and making sure the site was safe ready for the start of the day.
• Security of the gates – making sure gates were locked at various times throughout the day.
• General maintenance of the premises.
• Upkeep of the gardens.
• Cleaning.
• Ad hoc duties such as building furniture.
• Responding to any emergencies.
• Managing my work day and my time accordingly.

Warehouse Clerk - Poundland digital - Poundshop.com

(2017-03 - 2025-09)

• Record damages on a spreadsheet and send to customer services and the warehouse managers.
• Processing customer returns.
• Checking for damages and expiry dates before returning to stock or passing to dispatch for reissuing.
• Checking the quality of the packages that have been returned.
• Recoding damages onto a database.
• Testing products to ensure the quality is acceptable for retail and fit for purpose.
• When a parcel has been returned, I check the contents for missing items.
• Conduct 6-point Kaizen walkaround and send any non-conformities to management.
• Operate a hand-held PDA.
• Replenishing stock.
• Helping with packaging when short-staffed.
• Stock control investigations and sort out any discrepancies with the stock.
• Liaise with different departments via email, telephone or face-to-face.
• Checking products daily for product law.
• Booking in stock, dealing with enquiries, checking stock accuracy on delivery notes.

Logistics Manager - Zoom Imports

(2016-04 - 2017-04)

• Checking the time keeping of staff.
• Liaise with head office regarding employees' holidays and sicknesses.
• Issuing disciplinaries and informal warnings when needed.
• Booking in containers which are full of stock which buyers have ordered.
• Liaising with suppliers to arrange collections and deliveries.
• Liaising with carrier companies to arrange collection of stock for delivery to customers.
• Emailing and calling suppliers and customers with updates.
• Spot-check orders for accuracy.
• Help unload containers full of stock when needed.

Product Technologist - Poundland

(2009-01 - 2016-04)

• Researching current UK product law, keeping up to date with legislative changes.
• Escalating legislative updates to the quality assurance team, directors and buyers.
• Responsible for testing European and Indian products to ensure compliance with EU legislation.
• Working with Trading Standards, trying to resolve cases as quickly as possible whilst minimizing costs to the company.
• Providing product specifications for Poundland's own label products.
• Working with customer relations to investigate and resolve customer complaints as quickly as possible.
• Requesting and check test reports and safety data sheets for all products ordered into the business.
• Maintaining accurate records on products due into the business each day to identify the changes that have been made.
• Liaising with suppliers to help them understand the standard their products needed to meet for distribution by Poundland.
• Checking artwork produced by the design team to ensure the artwork is labelled in accordance with UK law.
• Assisting in the implementation of quality assurance procedural changes as Poundland expanded from 60 to 920+ retail outlets with increased volume of home market and imported goods.
• The QA lead in testing for compliance of new key product ranges such as Tommy Walsh's DIY range and Charlie Dimmock's gardening range.

Senior Quality Assurance Inspector - Poundland

(2008-01 - 2009-12)

• Checking daily deliveries of products to ensure they meet Poundland specifications.
• Escalating any issues to the Quality Assurance Product Technologist.
• Learning relevant product legislation and keeping up with new changes in EU legislation.
• Reporting rejected products to the Quality Assurance Management team and the reason why.
• Dealing with factories and suppliers for the reason why stock was rejected.
• Inspecting products to an AQL level.
• Supervised a team of 4 Quality Assurance Inspectors e.g. making sure their knowledge was up to date and dealing with any queries.

Secondary school standard