Mark Gill

Experienced in management with over 20 years in flooring retail and contract sales, specialising in customer service, sales growth and operations management. Proven track record of meeting KPIs, maximising profit margins and managing client relationships across both domestic and commercial sectors. Skilled in estimating, stock control, team leadership, with strong product knowledge and a hands-on approach to problem solving.

Assistant Manager (Trade Counter) at Cheshires Flooring (Headlam Group Plc) (2016-05 – Present)

Support day-to-day management of a busy trade counter supplying domestic and commercial flooring.

• Build and maintain strong relationships with trade and retail customers.
• Consistently contribute to achieving monthly sales targets and profit margins.
• Manage stock control, ordering and product rotation.
• Provide technical advice and product recommendations based on customer requirements.
• Handle cash/card payments and banking responsibilities.
• Oversee warehouse operations including loading/unloading deliveries.
• Maintain high standards of organisation and housekeeping across the office and warehouse. While complying with health and safety regulations.

Contracts Manager at CD Carpets & Flooring Ltd (2011-07 – 2015-11)

• Managed commercial flooring contracts from tender stage through to completion.
• Prepared detailed cost estimates from drawings and specifications.
• Built and maintained relationships with major clients including NHS, universities and construction firms.
• Coordinated staff and subcontractors to deliver projects on time and within budget.
• Attended site meetings and ensured smooth project delivery.
• Supported domestic sales during quieter periods, maintaining revenue streams.
• Handled invoicing, stock ordering and store operations when required.

Sales / Estimator at Carpetright Plc (Atkinsons) (2006-08 – 2011-06)

• Delivered high levels of customer service while consistently meeting sales targets.
• Produced accurate estimates and planned complex flooring layouts.
• Managed customer queries, complaints and follow-ups.
• Trained new staff members and worked independently when required.
• Combined system-based and manual pricing calculations.

Sales Advisor at Storey Carpets Ltd (2005-07 – 2006-08)

• Sold flooring products and advised customers on measurements and specifications.
• Handled warehouse duties including stock replenishment and order preparation.
• Delivered strong customer service and supported sales targets.

Telesales / Order Processor at The Soft Drinks Company (2003-09 – 2005-07)

• Processed customer orders and generated new business through cold calling.
• Supported warehouse operations including picking and dispatch.
• Maintained customer relationships and handled inbound enquiries.

Assistant Store Manager at Floors 2 Go (2002-12 – 2003-09)

• Managed staff rotas and daily store operations.
• Oversaw cash handling, banking and stock management.
• Trained new employees and ensured smooth store performance.

Sales Assistant at Next Plc (2000-10 – 2002-12)

• Provided customer service and supported store operations.
• Assisted with stock handling, pricing and training new staff.

GCSEs in English Language & Literature – B, B

• Maths – B
• Science (Double Award) – B, B
• Geography – B
• History – C
• Physical Education – C
• Design Technology - D
• GNVQ French – Brinsworth Comprehensive School, Rotherham

A-Levels in PE – D

• Business Studies – D – Sixth Form – Brinsworth Comprehensive School