Lindsay Jeffs

I am an ambitious, highly competent, detail focussed individual, with 9 years' experience in the Jewellery Quarter. I have a thorough knowledge of the current systems, products, procedures and policies I use. I achieve results through effective communication, structured planning and personal accountability, taking pride in delivering an exceptional experience throughout the customer journey, whilst simultaneously supporting the team through an adaptive and pro-active working mentality in order to not just achieve KPI's but to exceed.

I have a strongly professional attitude together with a friendly, welcoming manner, which I have used to build a regular clientele and ensure repeat custom in the competitive space of Birmingham's Jewellery Quarter.

TRADE COUNTER ASSISTANT - COOKSONGOLD - Birmingham, UK

(2017-01)

• Giving accurate advice and guidance to customers on products from our range
• Taking and processing orders
• Clear and effective communication and relationship building with customers
• Stock take
• Daily administration and housekeeping
• Replenishing stock, ensuring product availability and visibility
• Maintaining the cleanliness of the store
• Cash handling

VISUAL MERCHANDISER - H&M - Birmingham, UK

(2008-01 - 2017-12)

• Daily housekeeping, floor walking and customer led interactions to maximise and action commercial opportunities
• Following up on store KPIS and initiating actions to surpass store goals within budget
• Inspiring and educating the store team on seasonal trend information
• Adapting the store planning and layout according to store needs
• Keeping daily contact with area office to ensure up to date business needs and consistency
• Evaluating and developing the visual and commercial skills of the store team
• Completing store team planning, writing daily rotas

SALES ASSISTANT (PART TIME) - HOUSE OF FRASER - Birmingham, UK

(2006-01 - 2008-12)

• Cash handling
• Interacting with customers
• High level of personal shopping
• Daily cleaning duties

BARISTA/STORE SUPERVISOR - COSTA COFFEE - Birmingham, UK

(2003-01 - 2006-12)

• Serving customers and building clientele in a fast paced environment
• Supervising and motivate staff to increase sales and ensure efficiency
• Implementing business standards and engaging in a tailored approach to team members to ensure maximum potential
• Product ordering, stock take and control, key holding and running FOH store
• Implementing business standard and engaging customers

HND - Silver smithing - Birmingham City University (2007-01 - 2009-12)

A Level - Design Technology/Art And Design/Information Technology - Kings Norton Sixth Form (2000-01 - 2002-12)