Mark Smith

My objective is to deliver the best quality customer service possible at all times. I feel a great sense of achievement when I have gone above and beyond customer expectations. I work hard and expect the same from the other team members that I work with.

I am punctual and enthusiastic in my work. I have been in my current work place for almost four years now and thoroughly enjoy being within a customer facing role. We deal with lots of different people which brings some challenges, but I feel confident and knowledgeable within my role.

Lead hand at Fibrelight (2020-01 – 2025-01)

Production of manhole covers

Bakery assistant at Walkers bakery skipton (2018-01 – 2020-01)

• Cleaning
• Baking
• Production

Kitchen assistant worked up to kitchen manager at Red lion skipton (2015-01 – 2018-01)

• Stock controlled
• Record keeping
• Stock taking
• Ordering
• Health and safety
• Rotas

Sales assistant at Cheeses Direct, Skipton (2009-09 – Present)

I work as a sales assistant on Skipton market selling a wide range of cheeses and accompaniments.

• Cash handling
• Customer service
• Stock control; ordering stock, stock rotation, date management
• Health & safety in compliance with EHO, looking after general cleanliness

Fish counter assistant at Morrison's, Skipton (2009-03 – 2009-08)

Working on the fish counter.

• Customer service
• Health & safety in compliance with EHO, looking after general cleanliness
• Worked with daily procedures and job charts as set by company
• Weighing and packaging the product
• Stock control; stock rotation, date management, unpacking deliveries

Kitchen porter worked up to kitchen manager at The Bay Horse, Skipton (2004-10 – 2008-10)

I started as a kitchen porter and worked my way up to kitchen manager.

• Day to day running of the kitchen
• Cash handling; cashing up tills, banking, petty cash, floating & checking floats are correct (during managers absence)
• Stock control; ordering, stock taking, date checking, taking and checking off deliveries. Plus monitoring all products for quality control
• All kitchen staff training, and inductions
• Kitchen maintenance, cleanliness & safety working to company standards
• Health and safety within the kitchen
• Working with cleaning and kitchen practice procedures as set by the company

GCSEs – Aireville School Skipton (1998-01 – 2003-01)