Martini Music

My main strength is an excellent client service and communication skills, with the ability to work tight deadlines in a fast-paced environment. I am good at juggling tasks and prioritising; great team player who is organised with attention to details. I am self-confident who shows plenty of initiative and I have strong desire to make a real and measurable difference to any company that I work for.

Restaurant Manager at Pizza Express (2020-10 – Present)

• Oversee the budget and restaurant financials inclusive of cashing up, invoicing and repairs cost
• Coordinate the daily front of house and back of house restaurant operations, including the opening and closing of the restaurant
• Organise the staff rota and weekly shift schedule, appraise staff performance and provide feedback
• Maintain stock level and stock movement
• Lead staff briefings
• Deal with employee's issues, when needed
• Maximise profits by controlling labour costs and expenses

Front of House Trainer/Manager on Duty at Pizza Express (2008-01 – 2020-10)

• Organised staff breaks and rotations
• Dealt with customers questions, concerns or complaints on the phone, via email and in person
• Made sure food was made up to Pizza Express standards
• Informed staff of any issues, promotions etc.
• Compiled necessary documentation
• Delegated work and give tasks to individuals to do
• Improved customer relations

Office Administrator / Freight Forwarder at NJ Track LTD (2015-10 – 2016-10)

• Arranged routes and schedules, and confirmed the details with carriers
• Recorded details on a computer system
• Prepared quotations and invoices
• Carried out general administrative tasks such as filing
• Sought for new sub-contractors
• Answered the phones
• Sorted out the post
• Managed diaries

BA Hons in Criminology – Middlesex University, London (2012-10 – 2015-09)