Mary Anne Lagasca

I am an Administrative Professional with over 20 years' experience supporting senior teams across the property, surveying, legal and insurance sectors. I am known for being reliable, organised and approachable, with a strong ability to keep things running smoothly behind the scenes. From managing complex diaries and coordinating meetings to preparing professional documentation and supporting day-to-day operations, I take pride in delivering a high standard of work and building positive working relationships at all levels.

I enjoy working in busy environments, adapting to changing demands and providing dependable support that enables teams to perform at their best.

Leasing Legal Assistant - UNIBAIL-RODAMCO WESTFIELD

(2018-08)

• Provide administrative support to Leasing Analysts and Leasing Legal Executives.
• Upload and maintain lease documentation within the AX system, ensuring accuracy and compliance of all data input.
• Participate in monthly centre walks, ensuring tenant compliance and that units are trading as required.
• Administer rent reviews, tenant deposits, and related lease administration processes.
• Support Collections and Billing teams by issuing invoices and VAT receipts to tenants.
• Maintain and update tenant records within the D-Flo CRM system, ensuring data accuracy.
• Assist with rent deposit and top-up processes.
• Process utility agreements and maintain associated tracking systems.

Team Secretary - ANSTEY HORNE & CO. (PARTY WALL AND ROL SPECIALISTS)

(2013-07 - 2017-10)

• Provide administrative support to Directors, Senior Surveyors, and Fee Earners across multiple live projects.
• Produce and prepare Party Wall Awards, Notices, Schedules of Condition, reports, correspondence, and fee accounts.
• Deliver high-volume audio and copy typing of correspondence, legal notices, and technical survey documentation, ensuring accuracy and meeting deadlines.
• Assist with the preparation and issuing of Party Wall documentation and related project paperwork.
• Conduct Land Registry searches to support property and project-related enquiries.
• Manage diaries, arrange meetings, and coordinate surveyor appointments and site visits.
• Handle incoming calls and client enquiries, directing queries to the relevant team members.
• Maintain internal records, timesheets, and job tracking systems.
• Process invoices and support finance administration tasks.
• Carry out document control including filing, scanning, photocopying, and binding reports.

Executive Assistant - ELITE INSURANCE

(2012-08 - 2013-06)

• Provide administrative and secretarial support to the Managing Director, Finance Director, and a team of six brokers.
• Minute taking and circulation of supporting documents to the team.
• Manage incoming emails, responding or redirecting as appropriate.
• Act as first point of contact for incoming calls and general enquiries.
• Produce reports and assist with the preparation of documents.
• Coordinate corporate functions and office events.
• Manage diaries, holidays, absences, and travel arrangements.
• Support general office administration including mail handling and stationery supplies.
• Assist in keeping the office organised and presentable.

PA/Secretary - STACKHOUSE POLAND (INSURANCE BROKERS)

(2006-06 - 2011-12)

• Provide administrative and secretarial support to the Director and a team of eight insurance brokers.
• Carry out audio typing in support of fee earners, producing correspondence and reports to required deadlines.
• Screen and handle incoming calls, directing queries to the appropriate team members.
• Support the Department Manager with project work as required.
• Arrange, service, and minute Board and Executive meetings, as well as other internal meetings.
• Organise corporate hospitality events on behalf of Directors.
• Manage incoming and outgoing post across the department.
• Maintain office supplies, stationery, and basic office refreshments.
• Maintain internal schedules and staff availability for the London division.
• Provide general administrative support as required, including copying, scanning, faxing, and document collation.

Team Secretary - REID MINTY (PI & LITIGATION LAWYERS)

(2003-10 - 2006-04)

• Provide administrative and secretarial support to fee earners within the Litigation team.
• Carry out high-volume document production support for Director and fee earners, producing accurate correspondence, case notes, and legal documentation within tight deadlines.
• Maintain and update client records on the CRM system (Solcase), ensuring accuracy and completeness.
• Prepare legal documentation including schedules, witness statements, court bundles, and various other correspondence.
• Provide reception cover, screen incoming calls, and direct queries to the relevant fee earner or department, supporting front desk duties as required.
• Manage diaries, appointments, and case deadlines to support workflow progression.
• Provide document control including filing, scanning, archiving, photocopying, and document preparation.

PA Legal Secretary - NATHOO & CO. SOLICITORS

(1999-09 - 2003-09)

• Provide administrative and secretarial support to senior staff, including preparation of legal correspondence and court documentation.
• Manage incoming calls via switchboard, screening and directing queries appropriately.
• Act as first point of contact for client enquiries, providing support and directing matters as required.
• Manage diaries and coordinate travel arrangements for senior staff.
• Conduct company searches to support legal work and due diligence.
• Requisition cheques to support basic financial processing tasks.
• Support general office operations and document management across the team.

GNVQ Business Levels 2-3, Maths, English Literature & Language, RSA Secretarial Stages 1-3 - ST CHARLES COLLEGE (1993 - 1996)