Mary Young

Accomplished healthcare administration and operations leader with experience overseeing human resources, payroll, employee relations, benefits administration, and organizational operations within a fast-paced healthcare environment. Proven ability to lead teams, manage sensitive workplace matters, support executive decision-making, and implement efficient administrative processes while maintaining the highest standards of confidentiality and professionalism.

Director at APEX Heart Centre (2021-06 – Present)

Director and senior management for a busy multidisciplinary community cardiology clinic supporting approximately forty employees and multiple physicians.

• Provide leadership for all human resources functions supporting approximately forty employees and multiple physicians, including recruitment, onboarding, training, scheduling, payroll administration, employee relations, and benefits management.
• Serve as the primary management representative for employee relations matters, facilitating discussions related to benefits, compensation, attendance management, accommodation requests, medical leaves, and return-to-work planning.
• Collaborate with physicians and senior leadership to develop policies, implement operational improvements, and support strategic decision-making across clinical and administrative departments.
• Maintain confidential employee and patient records while ensuring compliance with privacy legislation and organizational policies.
• Coordinate payroll processing, investigate discrepancies, and consult with employees and payroll providers to ensure accuracy.
• Ability to recognize importance, prioritize and communicate in an empathetic manner during sensitive situations.

Certificate in Administrative Assistant – Stratford Career Institute

Office Administration – Fanshawe College

Ontario Secondary School Diploma – Montcalm Secondary School